When you contact Product Support Services, you should be at your computer and have the following information:
To find which offering meets your needs, select from the list below:
Which of the following describes you best?
Administrator in Small-or Medium-Size Organization, or IT Professional
Self-Help
Help yourself to Professional Support from the Microsoft TechNet Web site — a great resource for IT professionals and administrators: http://technet.microsoft.com/
Assisted Support
To work directly with a Microsoft support professional, you can use assisted Professional Support through the Web or by telephone.
Getting Paid Assisted Professional Support
Through the Web
Microsoft Professional Support is available 24 hours a day, 7 days a week, through the TechNet Web site. To submit an incident, go to http://technet.microsoft.com/reg/support/
By telephone
US: (800) 936-4900, 24 hours a day, 7 days a week, including holidays.
Paid assisted Professional Support fees are billed to your VISA, MasterCard, or American Express card. In the United States the fees are: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.
Text telephone (TTY/TDD) is available 24 hours a day, 7 days a week, including holidays. In the United States, call (425) 635-4948.
User or System Administrator in Large Enterprise
Most large enterprises have an internal support organization that has a formal support arrangement with Microsoft or its partners. Check with this group first for your technical support. In addition, Web-based, self-help support is available directly from Microsoft at http://www.microsoft.com/support/. This site also has details about purchasing support contracts from Microsoft or its partners.
Microsoft Certified Solution Provider
Self-Help
Help yourself to Professional Support from the Microsoft Certified Solution Provider (MCSP) Web site — a great resource for Microsoft Certified Solution Providers: http://microsoft.com/mcsp/
Assisted Support
To work directly with a Microsoft support professional, you can use assisted Professional Support through the Web or by telephone.
Getting No Charge and Paid Assisted Professional Support
Through the Web
Microsoft Professional Support is available 24 hours a day, 7 days a week, through the MCSP Program Web site. To submit an incident, go to http://microsoft.com/mcsp/
By telephone
US: (888) 677-9444, 24 hours a day, 7 days a week, including holidays.
Paid assisted Professional Support fees are billed to your VISA, MasterCard, or American Express card. In the United States the fees are: $100 US per Web incident and $125 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.
Text telephone (TTY/TDD) is available 24 hours a day, 7 days a week, including holidays. In the United States, call (425) 635-4948.
If you are interested in becoming a Microsoft Certified Solution Provider, go to: http://www.microsoft.com/mcsp/
Developer
Self-Help
Help yourself to Professional Support from the MSDN Web site — a great resource for developers: http://msdn.microsoft.com/
Assisted Support
To work directly with a Microsoft support professional, you can use assisted Professional Support through the Web or by telephone.
Getting No Charge and Paid Assisted Professional Support
Through the Web
Microsoft Professional Support is available 24 hours a day, 7 days a week, through the MSDN Web site. To submit an incident, go to http://support.microsoft.com/servicedesks/msdn/
By telephone
US: (800) 936-5800, 24 hours a day, 7 days a week, including holidays.
Paid assisted Professional Support fees are billed to your VISA, MasterCard, or American Express card. In the United States the fees are: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.
Text telephone (TTY/TDD) is available 24 hours a day, 7 days a week, including holidays. In the United States, call (425) 635-4948.
Reseller or Consultant
Self-Help
Help yourself to Professional Support from the Microsoft Direct Access Web site — a great resource for developers: http://microsoft.com/directaccess/
Assisted Support
To work directly with a Microsoft support professional, you can use assisted Professional Support through the Web or by telephone.
Getting Paid Assisted Professional Support
Through the Web
Microsoft Professional Support is available 24 hours a day, 7 days a week, through the Direct Access Web site. To submit an incident, go to http://premium.microsoft.com/da_support/
By telephone
US: (888) 456-5570, 24 hours a day, 7 days a week, including holidays.
Paid assisted Professional Support fees are billed to your VISA, MasterCard, or American Express card. In the United States the fees are: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.
Text telephone (TTY/TDD) is available 24 hours a day, 7 days a week, including holidays. In the United States, call (425) 635-4948.