Instant Messaging

E-mail Backup

There is a business contact or coworker you have been trying to contact for some time. You have received no response to your e-mail messages, and then you find out that your e-mail system (or your contact's e-mail system) is temporarily offline.

However, this coworker is in your contact list in Instant Messaging, and the presence information in your contact list shows this coworker is online. You send an instant message and complete your business without using e-mail.