After a message or group of messages matching your criteria is found, the search results are displayed in the lower half of Message Tracking Center. If a message is not found, it was not logged in the message tracking log. If you cannot find a message in the search results and you do not have enough information to filter the search to find the message, you can manually review the message tracking logs.
Tip If a piece of information, for example the priority of the message, is not logged in the tracking log file, that field in the message history is blank.
To view and save a message history: