Maintaining and Troubleshooting

Monitor Services Used by Exchange

Exchange relies on Windows 2000 services for access to system resources. To complete basic messaging and collaboration functions, Exchange has its own services that also depend on Windows 2000 services; for example, to add a new mailbox store to Information Store, IIS Admin Services and the Microsoft Exchange System Attendant service must be running. You can use the Monitoring tab on a computer running Exchange 2000 to create a list of services and display their status without Exchange. First, use the Windows 2000 Services component to find dependencies. Then, you can create a list of services to monitor in Exchange. If you encounter problems with an Exchange service, you should first check to see if the Windows 2000 service on which the Exchange service depends is running.

To monitor a service:

  1. Start Services
    On the Start menu, point to Programs, point to Administrative Tools, and then click Services.
  2. In Name, right-click a service, and then click Properties. Use the information on the Dependencies tab to decide which service you want to monitor in Exchange.
  3. Start System Manager
    On the Start menu, point to Programs, point to Microsoft Exchange, and then click System Manager.
  4. In the console tree, double-click Servers, right-click a server, click Properties.
  5. To determine whether the service is already being monitored, on the Monitoring tab, click Default Microsoft Exchange Services, and then click Detail.
  6. To add services not listed, on the Monitoring tab, click Add.
  7. Click Windows 2000 Service, and then click OK.
  8. In Name, type a short description for the collection of services; for example, if you are adding services that are used by SMTP, POP3, and IMAP4, use a name similar to Protocols.
  9. Click Add, select the service to monitor, and then click OK.
  10. To display a warning or critical icon on the Monitoring tab, in When the service is not running change state to, select a state to display.