Use the Custom Message Filter

The custom message filter allows you to delete, enumerate, freeze, or unfreeze one or more messages within a queue. The messages are selected by the criteria you define in Custom Filter.

To use the custom message filter:

1. Start System Manager
   On the Start menu, point to Programs, point to Microsoft Exchange, and then click System Manager.
2. Navigate to the desired queue.

   For SMTP queues

   1. Servers
   2. Server
   3. Protocols
   4. SMTP
   5. SMTP virtual servers
   6. SMTP virtual server
   7. Queues
   8. queue

   or

   For X.400 queues

   1. Servers
   2. Server
   3. Protocols
   4. X.400
   5. Queues
   6. queue

   or

   For MAPI (connector) queues

   1. Connectors
   2. connector
   3. Queues
   4. queue
3. Click the queue to select it.
4. Right-click the queue, and then click Custom Filter.
5. In Custom Filter, on the Action drop-down menu, select Enumerate, Delete (send NDR), Freeze, or Unfreeze.
6. Select your filter criteria:
   • To perform the selected action on the first, largest, or oldest n messages currently in the queue, click Select only. Use the Number of messages field to define n.
   • To perform the selected action on messages with specific characteristics, click Select messages with the following. Fill in some or all of the fields as necessary to define your filter.
   • To perform the selected action on every message currently in the queue, click Select all messages. (Remember that queues are dynamic and messages can enter and exit the queue quickly.) The default enumeration command is for the first 100 messages, for example. So if you had more than 100 messages in a queue, you could use the Select all messages option to enumerate them all.
7. (Optional) To set this custom filter as your default filter, click Set as default filter.

Note   Queue Viewer functionality varies depending on the transport protocol being used. SMTP, X.400, and the MAPI-based connector queues may not support all of the items in Custom Filter. If a menu item is unavailable, or if an action does not appear in the drop-down menu, that means the queue does not support that operation.

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