Troubleshooting

Lotus Notes Connector

Use the information in this section to identify and solve problems with the Notes connector.

What problem are you having?

I've installed the connector, but directory synchronization does not work.

Causes

More than one Notes connector is connected to the same Notes domain.
A Notes client is not installed on the Exchange 2000 server that runs the connector.
The connector service is not running.
One or more configuration settings are incorrect.
The Lotus Notes/Domino server is not running.

Solutions

Verify that only one Notes connector is connected to the Notes domain.
Install a Notes client on the Exchange 2000 server that runs the connector.
Start the Notes connector service.
In System Manager, check the connector configuration settings.
Verify that the Lotus Notes/Domino server is running.

See also

The Windows 2000 event log. To check the event log for error messages, start Event Viewer

On the Start menu, point to Programs, point to Administrative Tools, and then click Event Viewer.

I've synchronized directory information between Exchange and Notes, but users are not receiving messages.

Causes

The Notes proxy address generated for Exchange users is incorrect.
The Exchange foreign domain has not been created or is different from the one specified in the connector configuration.
The connector service is not running.

Solutions

Verify that the recipient policy for the Exchange users is generating the correct Notes proxy address.
Verify that Exchange is identified as a foreign domain on the Lotus Notes/Domino server.
Start the Notes connector service.

See also

The Windows 2000 event log. To check the event log for error messages, start Event Viewer

On the Start menu, point to Programs, point to Administrative Tools, and then click Event Viewer.

Exchange users are receiving messages from Notes, but Notes users are not receiving messages from the Exchange organization.

Cause

The connector is not routing messages to Notes.

Solution

Check the configuration of the Notes address space.

Exchange users who receive Notes messages that contain doclinks cannot view the target documents.

Cause

The connector does not have Reader access to the Notes databases that contain the documents.

Solution

Grant the connector Reader access to the Notes databases.

For more information about troubleshooting the Notes connector, search the Microsoft Support Knowledge Base.