Use the information in this section to identify and solve
problems with the GroupWise connector. One of your first steps may
be to enable the Archive
directory, which is useful for tracking messages.
In Exchange Server, user names are displayed by default in the
GAL by first name, then last name. In GroupWise, user names appear
in the address book by last name, then first name. You may want to
change the way the GroupWise users appear in the GAL to match the
way they appear in the GroupWise system.
The application programming interface (API) gateway does not
recognize RTF information and converts all characters to plain text
format.
Solution
Microsoft Exchange Connector for Novell GroupWise is dependent
on the API gateway for interoperability between Exchange Server and
GroupWise. Any limitation of the API gateway directly affects the
fidelity of messages traversing the GroupWise connector. Note that
this applies to all versions of the GroupWise connector.
The API Gateway may be incorrectly configured to supply a
GroupWise-type address for all mail, whereas the Connector for
Novell GroupWise only supports the component-type address.
Solution
For GroupWise
5.x systems, on the Required Parameters tab on the API
gateway object, set Addressing Format to Component.
For GroupWise
4.x systems, on the API Gateway Configuration tab, set
Addressing Format to Component.