Common Issues

This section explains how to identify problems that may occur when your users attempt to connect to their mailboxes using Outlook Web Access. Use the following information to learn more about the problems you may encounter and how to resolve them.

What problem are you having?

How do I disable Outlook Web Access for certain users?


By default, Outlook Web Access is enabled for all users in your Exchange organization. If you do not want a specific mailbox-enabled user to access their mailboxes from a Web browser using Outlook Web Access, you must disable access for that user.

To disable Outlook Web Access for a specific user:

  1. Start Active Directory Users and Computers
    On the Start menu, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
  2. On the View menu, click Advanced Features.
  3. In the console tree, click Users.
  4. In the details pane, right-click a user, and then click Properties.
  5. On the Exchange Advanced tab, click Protocol Settings.
  6. Under Protocols, click HTTP, and then click Settings.
  7. In HTTP Protocol Details, click to clear the Enable for mailbox check box.
See also
Control Access to the Server

Related Topics

Additional Resources