Topic Last Modified: 2006-08-28

The Microsoft® Exchange Server Analyzer Tool queries various Microsoft Windows® Management Instrumentation (WMI) classes to collect the following information:

If the Exchange Server Analyzer determines that the following conditions are true, the Exchange Server Analyzer displays a warning:

If you are running this configuration, you must download and install an Exchange Server hotfix before you install Windows Server 2003 SP1. If you do not install the Exchange Server hotfix, Microsoft Office Outlook® Web Access for Exchange Server 2003 users will not be able to log on to their mailboxes. Users who have mailboxes that are hosted on the clusters will receive the following error message when they try to connect by using Outlook Web Access:

This error is caused by some of the security enhancements that are included with Windows Server 2003 SP1.

When a user tries to log on to a mailbox by using Outlook Web Access, HTTP submits requests to the clustering API by impersonating the logged-on user. However, there have been security changes in Windows Server 2003 SP1. The security restrictions for the APIs that perform remote registry access have been changed. Therefore, the logon attempt is not successful.

To fix this error, you must download and install the Exchange Server hotfix that is described in the Microsoft Knowledge Base article 841561, "'500 - Internal server error' error message when a user tries to access a clustered Exchange Server 2003 back-end server by using Outlook Web Access" (