Mailbox store identified as a common destination

Topic Last Modified: 2006-10-04

The Microsoft® Exchange Server Analyzer Tool queries the Exchange_Queue Windows® Management Instrumentation (WMI) class to determine the values of the following attributes for the Simple Mail Transfer Protocol (SMTP) queues of the SMTP virtual server.

LinkId	Indicates the identifier for the link that contains the queue.
QueueId	Indicates the identifier of the queue.
QueueName	Indicates the name of the queue.
VirtualMachine	Indicates the name of the virtual machine that contains the queue.
VirtualServerName	Indicates the name of the virtual server that the queue is on.
MessageCount	Indicates the number of messages in the queue.

The Exchange Server Analyzer uses the information obtained here to query the Exchange_QueuedSMTPMessage WMI class for the values of the following attributes of the messages in the queue:

Recipients	Indicates the recipients of the message.
Received	Indicates the received time stamp for the message.
MessageId	Indicates the identifier of the queued message.
StateRetry	Indicates that transmission is retried for a message that was not delivered successfully.

Finally, the Exchange Server Analyzer uses the data obtained here to query the Active Directory® directory service for the following values of each Recipient object. The Exchange Server Analyzer then determines whether the recipient is a user, a distribution group, a public folder, or a public folder store:

distinguishedName	Indicates the distinguished name of the object.
msExchHomeServerName	Indicates the server the recipient is homed on.
homeMDB	Indicates the mailbox store of the recipient.

If the Exchange Server Analyzer determines that at least 25 percent of the messages stuck in the queue are addressed, in either the To: or Cc: fields, to recipients whose mailboxes are homed on the same mailbox store, the Exchange Server Analyzer displays a warning.

If the Exchange Server Analyzer determines that at least 50 percent of the messages stuck in the queue are addressed, in either the To: or Cc: fields, to recipients whose mailboxes are homed on the same mailbox store, the Exchange Server Analyzer displays an error.

This warning or error means that the mailbox store identified is a common destination for messages that are stuck in an SMTP queue.

To address this issue, the mailbox store should be investigated as follows for configuration issues or other anomalies that could cause messages to queue for it:

Make sure that the store object attributes are correctly set and contain the correct values in Active Directory.
Review the Active Directory permissions of the store object for the correct settings.
If the mailbox store is the store for a special use user object, that is, a designated Journaling recipient, review the configurations of the service or components that the user object is related to for correct configuration.
Look for possible unsolicited commercial e-mail (UCE), or spam, or virus attacks against the store recipients.

For more information about how to troubleshoot SMTP queues, see the following Exchange resources:

"Troubleshooting Mail Flow and SMTP" in the Exchange Server Transport and Routing Guide (http://go.microsoft.com/fwlink/?LinkID=67875).
Microsoft Knowledge Base article 823489, "How to use Queue Viewer to troubleshoot mail flow issues in Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823489).