'Remote Delivery' Queue is in Retry

Topic Last Modified: 2006-05-17

The Microsoft® Exchange Server Analyzer Tool queries the ExchangeLink Windows® Management Instrumentation (WMI) class to determine the value of the StateRetry key for the Simple Mail Transfer Protocol (SMTP) Remote Delivery queue.

If the Exchange Server Analyzer finds that the value of the StateRetry key for the Remote Delivery queue on an Exchange server is set to True, the Exchange Server Analyzer displays an error.

If a queue is in retry status, this status indicates that at least one error occurred in the previous attempts to process the messages in the queue. You can change queues in the Retry or Scheduled state to Active with the Force Connection command. This causes the queue to function as if the retry interval had passed or the scheduled time was reached. However, this method may not always work.

Note:
The properties of a queue can indicate a specific reason for a queue to be in Retry.

The Remote Delivery queue holds messages that are destined for remote delivery. The name of the queue matches the remote delivery destination. This destination may be a connector, a server, or a domain.

To resolve this error, use the NSlookup utility to review possible issues with Domain Name System (DNS) resolution. For connection and protocol issues such as Host unreachable errors, use Telnet.exe to try to connect to the destination computer. To troubleshoot protocol errors, increase diagnostic logging for the MSExchangeTransport service for the SMTP Protocol component, and review the logs for errors. Alternatively, you can use the Network Monitor (Netmon.exe) tool to obtain information about network connection errors. To reproduce the problem, you may have to force the queue to try again. Examine the event log for possible errors associated with the Microsoft Exchange Information Store service.

For more information about how to modify logging settings, see "How to Modify Logging Settings for MSExchangeTransport" in the "Troubleshooting Mail Flow and SMTP" section of the Exchange Server Transport and Routing Guide (http://go.microsoft.com/fwlink/?LinkId=47579).

For more information about how to troubleshoot SMTP queues, see the following Exchange resources:

"Troubleshooting Mail Flow and SMTP" in the Exchange Server Transport and Routing Guide (http://go.microsoft.com/fwlink/?LinkId=47579).
Microsoft Knowledge Base article 823489, "How to use Queue Viewer to troubleshoot mail flow issues in Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823489).
Microsoft Knowledge Base article 821877, "Description of Fields on the SMTP and X.400 Queue Properties Tabs" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=821877).
Microsoft Knowledge Base article 264054, "XCON: Understanding Queue States in Exchange 2000 Server" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=264054).