Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can allow users associated with a Unified Messaging (UM) dial plan to create and configure call answering rules, or prevent them from doing so. When this setting is enabled, UM-enabled users can create rules or actions and apply conditions to an incoming call to their phone number. They can transfer the call, have the caller leave a voice message, or allow the caller to locate them at a different phone number.
You can also allow users to create and configure call answering rules, or prevent them from doing so, by configuring the UM mailbox policy associated with the user or on the user's mailbox.
Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.
Prerequisites
A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
Use the EMC to allow or prevent users from configuring call answering rules
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.
- In the console tree, navigate to Organization
Configuration > Unified Messaging.
- In the work pane, on the UM Dial Plans tab, select the
UM dial plan you want to manage, and then click Properties
in the action pane.
- On the dial plan Properties page, click the
General tab.
- Under Allow users to configure call answering rules,
clear or select the check box.
- Click OK to save your changes.
Use the Shell to allow or prevent users from configuring call answering rules
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.
This example allows users who are associated with a UM
dial plan named MyUMDialPlan to configure call
answering rules.
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Set-UMDialPlan -identity MyUMDialPlan -CallAnsweringRulesEnabled $true |
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This example prevents users who are associated with a
UM dial plan named MyUMDialPlan from configuring call
answering rules.
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Set-UMDialPlan -identity MyUMDialPlan -CallAnsweringRulesEnabled $false |
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For more information about syntax and parameters, see Set-UMDialplan.
Other Tasks
After you've allowed users to configure call answering rules on a UM dial plan or prevented them from doing so, you may also want to: