Applies to: Exchange Server 2010 SP3

Topic Last Modified: 2012-10-30

This topic provides information about how to troubleshoot an issue in which the Microsoft Exchange Information Store service does not start in Exchange Server 2010. Looking for other management tasks related to Microsoft Exchange Information Store service? Check out Managing Mailbox Servers.

When you try to start the Exchange Information Store, you receive the following error message:

Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 0.

When this error occurs, events that resemble the following may be recorded in the Application log in Event Viewer.

Event ID 1121

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Description: Error 0x8004010f connecting to the Microsoft Active Directory.

Event ID 5000

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Description: Unable to initialize the Microsoft Exchange Information Store service. - Error 0x8004010f.

This issue may occur if the Default Policy item was deleted from the E-mail Address Policies tab, and if it was replaced by a custom e-mail address policy. By default, Exchange Server 2010 is hard-coded to search for the default recipient policy when the Information Store starts.

To resolve this issue, use Active Directory Service Interfaces (ADSI) Edit to change the value of the msExchPolicyOrder attribute to 2147483647 for a custom e-mail address policy.

ADSI Edit can be run from a client computer or a server. The computer does not have to be a member of a domain, but the user must have the rights to view and edit the Active Directory directory service domain to which the user is connecting. For more information about how to use ADSI Edit, see ADSI Edit (adsiedit.msc).

To change one of your custom e-mail address policies to a default policy

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the Mailbox server configuration entry in the Mailbox Permissions topic.

  1. Install ADSI Edit if it is not already installed on the computer that is running Exchange Server 2010.

  2. Start ADSI Edit. To do this, click Start, click Run, type adsiedit.msc in the text box, and then click OK.

  3. Expand the following container:CN= Recipient Policies\CN=<Organization>\CN= Microsoft Exchange\CN= Services\CN= Configuration\DC=<Domain Name>\DC=com

  4. Right-click the e-mail address policy that you want to change to the default policy, and then click Properties.

  5. In the Attribute column, locate the purportedSearch attribute, and then verify that the value in the Value column is (mailNickname=*). If the value is incorrect, follow these steps:

    1. Click purportedSearch, and then click Edit.

    2. Click Clear, type (mailNickname=*) in the Value box, and then click OK.

  6. In the Attribute list, click the msExchPolicyOrder attribute, and then click Edit.

  7. Click Clear, type 2147483647 in the Value box, and then click OK.

  8. Click OK, and then close ADSI Edit.

  9. Restart the Exchange Mailbox server.

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