Applies to: Exchange Server 2010 SP2

Topic Last Modified: 2011-04-28

After you create a service plan, you need to add it to the ServicePlanHostingRemap.csv file so new organizations can use the settings in the service plan. This file maps the Program ID, Offer ID, and service plan name. The Program ID specifies the offering level, such as Business or Consumer. The Offer ID specifies the sub-offering level, such as Medium Org or Small Org.

When you create an organization, you must include the Program ID and Offer ID in the New-Organization cmdlet to specify which service plan to use for the organization.

To learn more about service plans, see Understanding Service Plans and Mailbox Plans.

Looking for other management tasks related to tenant organizations? Check out Managing Tenant Organizations.


A service plan exists. For details, see Create a Service Plan for a Tenant Organization.

Add a service plan to the ServicePlanHostingRemap.csv file

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Text editor" entry in the Client Access Permissions topic.

  1. Navigate to the service plan templates at <Exchange Installation Path>\Exchange Server\V14\ClientAccess\ServicePlans.

  2. Locate the ServicePlanHostingRemap.csv file.

  3. Open the file using an editing application, such as Notepad.

  4. Add a new line and provide the following comma-separated information for the new service plan:

    • ProgramId   The Program ID specifies the service level offering that you’re providing for your tenant organizations (for example, Business or Consumer).

    • OfferId   The Offer ID specifies the sub-offering level (for example, Medium Org or Small Org).

    • ServicePlanName   The service plan name specifies the file name of the service plan.

  5. Save and close the file.

  6. Make sure you copy the service plan and the ServicePlanHostingRemap.csv file to all Client Access servers.

Other Tasks

After you add the service plan to the service plan map, you may also want to Create a Tenant Organization.