Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

Microsoft Exchange Server 2010 lets you send a command to a mobile phone to perform a remote device wipe of that phone. This process removes all the information that’s stored on the phone. This includes Exchange information. This process then completes a full reset of the device. You can use the EMC or the Exchange Management Shell to perform a remote wipe on a mobile phone.

You can use this procedure to clear data from a stolen phone or to clear data from a phone before you assign it to another user.

Note:
This topic also provides instructions for a user to use Microsoft Office Outlook Web App to perform a remote wipe on a phone. The user must be signed in to Outlook Web App to perform a remote wipe.

Looking for other management tasks related to Exchange ActiveSync device? Check out Managing Exchange ActiveSync Devices.

Use the EMC to perform a remote wipe on a mobile phone

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

  1. In the console tree, navigate to Recipient Configuration > Mailbox.

  2. Select the user from the Mailbox window.

  3. In the action pane, click Manage mobile device, or right-click the user's mailbox, and then click Manage mobile device.

  4. Select the mobile phone you want to clear all data from.

  5. In the Actions section, click Clear.

  6. Click Clear again.

Use Outlook Web App to perform a remote wipe on a mobile phone

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

  1. Open Outlook Web App.

  2. Sign in to the device owner's mailbox.

  3. Click Options.

  4. In the Navigation Pane, select Phone.

  5. Click the Mobile Phones tab.

  6. Select the ID of the mobile phone that you want to wipe and remove from the list.

  7. Click Wipe device.

  8. Click OK.

  9. Click Remove Device.

Use the Shell to perform a remote wipe on a mobile phone

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

This example obtains the identity of the device.

Copy Code 
Get-ActiveSyncDeviceStatistics - Mailbox jeffhays | fl Identity

This example performs the remote wipe of the device.

Copy Code 
Clear-ActiveSyncDevice -Identity WM_jeffhayes

For more information about syntax and parameters, see Get-ActiveSyncDeviceStatistics and Clear-ActiveSyncDevice.