Checklist: Upgrade UM from Exchange 2010 RTM or SP1 to Exchange 2010 SP2

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2011-11-09

Use this checklist to upgrade an existing Microsoft Exchange Server 2010 Unified Messaging (UM) RTM environment to Exchange 2010 Service Pack 2 (SP2). Before you start to work with this checklist, make sure you're familiar with the concepts in the following topics:

Checklist for upgrading a UM server from the RTM or SP1 version of Exchange 2010 to SP2

Done?	Tasks	Topic
	Disable call answering on the UM server that's being upgraded.	Disable Unified Messaging on Exchange 2010 Remove a UM Server from a Dial Plan
	Prerequisites: Install Microsoft .NET Framework 3.5 Service Pack 1 (SP1). Install the Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and Windows Server 2008 x64 updates. Install Windows Remote Management (WinRM) 2.0 and Windows PowerShell V2 (Windows6.0-KB968930.msu). Install the Microsoft Speech Platform - Server Runtime (Version 10.1) (SpeechPlatformRuntime.msi). Do one of the following: If you've installed a version of Microsoft Unified Communications Managed API 2.0 other than the UCMA Core Runtime on an Exchange 2010 Client Access server in your Exchange organization, you must also install the OCS 2007 R2 Web Service Provider Hotfix KB 981256. If you haven't installed a version of Unified Communications Managed API 2.0 on an Exchange 2010 Client Access server in your Exchange organization, you must install the Unified Communications Managed API 2.0, Core Runtime (64-bit).	Microsoft .NET Framework 3.5 Service Pack 1 Microsoft .NET Framework 3.5 Family Update for Windows Vista x64, and Windows Server 2008 x64 Windows Management Framework Core package (Windows PowerShell 2.0 and WinRM 2.0) Microsoft Speech Platform - Server Runtime (Version 10.1) OCS 2007 R2 Web Service Provider Hotfix KB 981256 Unified Communications Managed API 2.0, Core Runtime (64-bit)
	Remove any Exchange 2010 RTM or SP1 UM language packs that are currently installed on UM servers in your organization.	Remove a Unified Messaging Language Pack from a UM Server
	Download Exchange 2010 SP2.	Download SP2 for Exchange Server 2010
	Run Setup.exe to install Exchange 2010 SP2.	Upgrade Exchange 2010 to Exchange 2010 SP1, SP2 or Exchange 2010 SP3
	Download and install the required Exchange 2010 SP2 Unified Messaging language packs on the UM servers in your organization.	Exchange Server 2010 SP2 UM Language Packs Install a Unified Messaging Language Pack on a UM Server Upgrade Exchange 2010 UM Language Packs from RTM or SP1 to Exchange 2010 SP2
	Add the Unified Messaging server that's running Exchange 2010 SP2 to a UM dial plan.	Add a UM Server to a Dial Plan