Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can configure a mobile phone, such as a Windows Mobile phone, to use Microsoft Exchange ActiveSync. You should perform this procedure on each mobile phone in your organization.

Looking for other management tasks related to mobile phones? Check out Managing Exchange ActiveSync Devices.

Prerequisites

  • You have reviewed the manufacturer's documentation for the mobile phone you want to configure.

  • Exchange ActiveSync is enabled on the Microsoft Exchange Server 2010 Client Access server.

Configure a mobile phone to use Exchange ActiveSync

To perform these steps, you must be able to sign in to the user's account with their credentials on a mobile phone.

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.

  2. Click Menu, and then click Configure Server.

  3. Enter the server address. This is the same address as your Outlook Web App server address.

  4. If you've configured ActiveSync to require Secure Sockets Layer (SSL), select the This server requires an encrypted (SSL) connection check box.

  5. Click Next.

  6. Enter your user name, password, and domain.

  7. Select the Save password check box.

  8. Click Next.

  9. Select the check box next to each type of information you want to synchronize with the server, and then click Finish.

Windows Phone 7 synchronization

If you're configuring a Windows Phone 7 mobile phone to synchronize with an Exchange mailbox using Exchange ActiveSync, synchronization will fail under the following conditions:

  • If the AllowNonProvisionableDevices property of the Exchange ActiveSync mailbox policy is set to False.

  • If any policy properties that aren't included in the following list are configured for the Exchange ActiveSync mailbox policy:

    • PasswordRequired

    • MinPasswordLength

    • IdleTimeoutFrequencyValue

    • DeviceWipeThreshold

    • AllowSimplePassword

    • PasswordExpiration

    • PasswordHistory

    • DisableRemovableStorage

    • DisableIrDA

    • DisableDesktopSync

    • BlockRemoteDesktop

    • BlockInternetSharing

If you have Windows Phone 7 mobile phones in your organization, you can set the AllowNonProvisionalDevices property to True or you can create a separate Exchange ActiveSync mailbox policy for users who have Windows Phone 7 mobile phones. This new Exchange ActiveSync mailbox policy should either have the AllowNonProvisionalDevices property set to True or only have the preceding list of policy properties configured. For more information about Exchange ActiveSync mailbox policy properties and Windows Phone 7, see Understanding Exchange ActiveSync Mailbox Policies.