Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can configure a mobile phone to synchronize with your Microsoft Exchange Server 2010 mailbox. When you provision a mobile phone, you configure it to synchronize with Microsoft Exchange. Perform this procedure on each mobile phone in your organization.

Looking for other management tasks related to mobile phones? Check out Managing Exchange ActiveSync Devices.


  • You've reviewed the manufacturer's documentation for the mobile phone you want to configure.

  • Exchange ActiveSync is enabled on the Exchange 2010 Client Access server.

Configure a mobile phone to use Exchange ActiveSync

To configure a mobile phone to use Exchange ActiveSync, you must be able to sign in to the user's Exchange mailbox with the user's credentials.

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.

  2. Click Menu, and then click Configure Server.

  3. Enter the server address. This is the same address as your Microsoft Office Outlook Web App server address.

  4. If you've configured Exchange ActiveSync to require Secure Sockets Layer (SSL), select the This server requires an encrypted (SSL) connection check box.

  5. Click Next.

  6. Enter your user name, password, and domain.

  7. Select the Save password check box.

  8. Click Next.

  9. Select the check box next to each type of information that you want to synchronize with the server, and then click Finish.

For more information about how to manage Windows Mobile phones, visit the Windows Mobile Center Web site.

Windows Phone 7 synchronization

If you have Windows Phone 7 mobile phones in your organization, these phones will experience synchronization problems if certain Exchange ActiveSync mailbox policy properties are configured. To allow Windows Phone 7 mobile phones to synchronize with an Exchange mailbox, either set the AllowNonProvisionableDevices property to true or only configure the following Exchange ActiveSync mailbox policy properties:

  • PasswordRequired

  • MinPasswordLength

  • IdleTimeoutFrequencyValue

  • DeviceWipeThreshold

  • AllowSimplePassword

  • PasswordExpiration

  • PasswordHistory

  • DisableRemovableStorage

  • DisableIrDA

  • DisableDesktopSync

  • BlockRemoteDesktop

  • BlockInternetSharing

If you have Windows Phone 7 mobile phones in your organization, you can set AllowNonProvisionalDevices property to True or you can create a separate Exchange ActiveSync mailbox policy for users with Windows Phone 7 mobile phones. This new Exchange ActiveSync mailbox policy should either have the AllowNonProvisionalDevices property set to True or only have the preceding list of policy properties configured. For more information about Exchange ActiveSync Mailbox Policy properties and Windows Phone 7, see Understanding Exchange ActiveSync Mailbox Policies.