Enable Dialing Restrictions on a UM Auto Attendant

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable dialing restrictions on a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. Dialing restrictions are used to enable dialing rules that can be used to prohibit users who call into a UM auto attendant from making certain types of telephone calls that are known as outdialing. Outdialing is the process that happens when a Unified Messaging server places an outgoing call for users after they've called into a subscriber access number on a UM dial plan or into a UM auto attendant.

When you enable dialing restrictions, the following settings must be configured correctly:

Dialing group rules Dialing group rules determine the types of calls users within a dial group can make.
Dialing rule entries Dialing rule entries define the number that is dialed by the UM-enabled user and the actual number that will be dialed by the Private Branch eXchange (PBX) or IP PBX.
Dialing restrictions Dialing restrictions determine the restrictions that will be applied to prevent users from incurring unnecessary telephone charges or from dialing long distance calls.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
A UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.
A UM dialing rule group has been created. For detailed steps, see Configure Dialing Rule Groups on a UM Dial Plan.

Use the EMC to enable dialing restrictions on a UM auto attendant for in-country/region rule groups

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

In the console tree, navigate to Organization Configuration > Unified Messaging.
In the work pane, click the UM Auto Attendants tab.
Select the UM auto attendant you want to change, and then, in the action pane, click Properties.
On the UM auto attendant Properties page, on the Dialing Restrictions tab, under Select allowed in-country/region rule groups from dial plan, click Add.
On the Select Allowed In-Country/Region Groups page, select the dialing rule group that is enabled on the UM dial plan, and then click OK.
Click OK to save your changes.

Use the EMC to enable dialing restrictions on a UM auto attendant for international rule groups

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

In the console tree, navigate to Organization Configuration > Unified Messaging.
In the work pane, click the UM Auto Attendants tab.
Select the UM auto attendant you want to modify, and then, in the action pane, click Properties.
On the UM auto attendant Properties page, on the Dialing Restrictions tab, under Select allowed international rule groups from dial plan, click Add.
On the Select Allowed International Groups page, select the dialing rule group that is enabled on the UM dial plan, and then click OK.
Click OK to save your changes.

Use the Shell to enable in-country/region and international dialing restrictions on a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example enables the InCountry/RegionGroup1, InCountry/RegionGroup2. InternationalGroup1, and InternationalGroup2 dialing restrictions on a UM auto attendant named MyUMAutoAttendant.

	Copy Code
Set-UMAutoAttendant -Identity MyUMAutoAttendant -AllowedInCountryOrRegionGroups InCountry/RegionGroup1,InCountry/RegionGroup2 -AllowedInternationalGroups InternationalGroup1,InternationalGroup2

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you enable dialing restrictions on a UM auto attendant, you may also want to: