Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable all users who are associated with a Unified Messaging (UM) dial plan to receive fax messages in their Microsoft Exchange Server 2010 mailbox. To allow UM-enabled users to receive fax messages in their mailbox, each Unified Messaging server that's associated with the dial plan must be configured to accept incoming fax calls. You must also enable fax messages to be received by users who are associated with the dial plan However, there may be times when these default settings have changed and UM-enabled users can't receive fax messages.

If you prevent fax messages from being received on a dial plan, all users who are associated with the dial plan won't be able to receive fax messages, even if you configure an individual user's properties to allow them to receive fax messages. Enabling or disabling faxing on a UM dial plan takes precedence over the settings for an individual UM-enabled user.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to enable faxes to be received by users who are associated with a dial plan

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. On the UM Dial Plans tab, select the UM dial plan for which you want to allow users associated with the dial plan to receive fax messages, and then, in the action pane, click Properties.

  3. On the dial plan Properties page, on the General tab, select the check box next to Allow users to receive faxes.

  4. Click OK to save your changes.

Use the Shell to enable faxes to be received by users who are associated with a dial plan

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example enables UM-enabled users who are associated with the UM dial plan named MyUMDialPlan to receive incoming faxes.

Copy Code 
Set-UMDialPlan -Identity MyUMDialPlan -FaxEnabled $true

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you enable faxes to be received by users who are associated with a dial plan, you may also want to: