Topic Last Modified: 2009-08-04
Use the Messages page in the Queue Viewer to view and perform actions on messages in queues. The list of messages can be quite lengthy, depending on current mail flow. The list fluctuates as messages enter and leave the server.
You may perform the following actions on messages:
- Suspend
-
To temporarily delay the delivery of a message, select the message and then click Suspend.
Note: This action isn't available for messages that are in the poison message queue because poison messages are in a permanently suspended state.
- Resume
-
To resume a suspended message, select the message and then click Resume. This action only appears if the selected message is suspended.
- Remove (with NDR)
-
To remove a message from a queue and send a non-delivery report (NDR) to the sender, select the message and then click Remove messages (with NDR).
Note: If the message that you're removing is itself an NDR, Exchange won't send an NDR even if you choose the Remove (with NDR) action.
- Remove (without Sending NDR)
-
To remove a message from a queue without sending an NDR, select the message and then click Remove (without sending NDR).
- Properties
-
To view detailed information about a message, select a message, and then in the action pane, click Properties. For more information about message properties, see View Queued Message Properties.
To filter the display of messages, click Create Filter on the top left corner of the Messages tab. Any of the available message properties can be defined as filter criteria.
- To add an additional message filter expression, click Add
Expression.
- To remove a specific message filter expression, click next to the expression.
- To apply all the defined message filter expressions, click
Apply Filter.
- To remove all the message filter expressions, click Remove
Filter.
To add or remove the message properties that are displayed, in the action pane, directly under Queue Viewer, click View, and then click Add/Remove Columns.
The message properties that you can use to create filter expressions or display in the columns of the Messages page are described in the following list:
- Date Received
-
This field shows the date-time when the message was received by the server that holds the queue in which the message is located.
- Expiration Time
-
This field shows the date-time when the message will expire and will be removed from the queue if the message can't be delivered.
- From Address
-
This field shows the SMTP address of the sender of the message. This value is taken from
MAIL FROM
: in the message envelope.
- Identity
-
This field shows the integer that represents a particular message. The message identity is assigned by the queue database when the message is received for processing. You can include an optional server and queue identity to identify a unique instance of the message.
- Internet Message ID
-
This field shows the value of the
MessageID
: header field. The value is expressed as a GUID followed by the SMTP address of the sending server, as in this example: 67D754D6103DC4FB3BA6BC7205DACABA61231@exchange.contoso.com
- Last Error
-
This field shows the last error that was recorded for a message.
- Message Source Name
-
This field shows the name of the component that submitted the message to the queue.
- Queue ID
-
This field shows the identity of the queue that holds the message. The queue identity is expressed in the form Server\destination, where destination is a remote domain, mailbox server, persistent queue name, or the queue database identifier. The queue database identifier is represented as an integer and can be determined by viewing the message properties.
- SCL
-
This field shows the spam confidence level (SCL) rating of the message. Valid SCL entries are integers 0 through 9. An empty SCL entry indicates that the message hasn't been processed by the Content Filter agent.
- Size (KB)
-
This field shows the size of the message rounded up to the nearest kilobyte (KB).
- Source IP
-
This field shows the IP address of the external server that submitted the message to the Exchange organization.
- Status
-
This field shows the current message status. A message can have one of the following status values:
- Active If the message is in a delivery
queue, the message is being delivered to its destination. If the
message is in the Submission queue, the message is being processed
by the Categorizer.
- Pending Remove The message was deleted
by the administrator but was already in delivery. The message will
be deleted if the delivery ends in an error that causes the message
to re-enter the queue. Otherwise, delivery will continue.
- Pending Suspend The message was
suspended by the administrator but was already in delivery. The
message will be suspended if the delivery ends in an error that
causes the message to re-enter the queue. Otherwise, delivery will
continue.
- Ready The message is waiting in the
queue and is ready to be processed.
- Retry The last connection attempt
failed for the queue in which this message is located. The message
is waiting for the next queue retry.
- Suspended The message was suspended by
the administrator.
- Active If the message is in a delivery
queue, the message is being delivered to its destination. If the
message is in the Submission queue, the message is being processed
by the Categorizer.
- Subject
-
This field shows the subject of a message and is expressed as a text string. The value is taken from the
Subject:
header field.