Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2010-07-22
The Microsoft Exchange Remote Connectivity Analyzer (ExRCA) can help you confirm that connectivity for your Exchange servers is configured correctly and diagnose any connectivity issues. The Remote Connectivity Analyzer Web site offers tests for Microsoft Exchange ActiveSync, Exchange Web Services, Microsoft Office Outlook, and Internet e-mail.
Remote Connectivity Analyzer Tests
There are several tests that you can perform with the ExRCA. These tests work on Exchange Server 2003 Service Pack 2 and later versions.
The Remote Connectivity Analyzer performs tests for the following:
- Exchange ActiveSync
- Exchange Web Services
- Internet e-mail
Exchange ActiveSync Tests
There are two tests that you can run for Exchange ActiveSync, as follows:
- Exchange ActiveSync This test simulates
the steps that a mobile device uses to connect to the Exchange
server. It performs a full synchronization against a mailbox when
you enter an e-mail address, user name, and password.
- Exchange ActiveSync Autodiscover This
test doesn't perform a full synchronization. It validates the
Autodiscover service settings for Exchange ActiveSync.
Exchange Web Services Tests
The Exchange Web Services tests validate settings for many of the Exchange Web Services. To troubleshoot external access to Exchange from Entourage, Web Services Edition, use the following tests:
- Synchronization, Notification, Availability, and Automatic
Replies (OOF) This test determines whether
programs that have to access this information can connect
correctly. The test runs against a specific mailbox. To perform
this test, the Inbox of the account that's used must be empty.
- Service Account Access This test
determines whether developer connections to Exchange Web Services
are configured correctly. The test verifies that a service account
can access a mailbox, create and delete items in that mailbox, and
access it through Exchange Impersonation.
To validate settings for connectivity to Outlook, use the following tests:
- Outlook Anywhere (RPC over HTTP) This
test validates the connectivity for Outlook Anywhere for a specific
mailbox. You can use the Autodiscover service to validate these
settings or manually specify the server settings.
- Outlook Autodiscover This test verifies
that the Autodiscover service is configured correctly for Outlook
Anywhere. This test doesn't actually connect to a mailbox.
Internet E-Mail Tests
There are two Internet e-mail tests that you can run using the ExRCA, as follows:
- Inbound SMTP E-Mail This test
confirms that you can receive an inbound SMTP message at a
specified e-mail address.
- Outbound SMTP E-Mail This test checks
your outbound IP address settings for Reverse DNS, Sender ID, and