Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2011-02-01

This topic discusses the Outlook features for Microsoft Exchange Server 2010 Unified Messaging (UM) available with Microsoft Office Outlook 2007. Using the Outlook features for Exchange Unified Messaging, a UM-enabled user who is using Outlook 2007 can play a voice mail message from Microsoft Windows Media Player using an Outlook voice mail form. After a voice message is received and opened, a voice mail form will be used. Other message types with voice attachments, for example, calendar replies, are treated as standard items and use default Outlook forms.


Voice Mail Form

Voice Mail Form Options

Voice Mail Form

The Outlook 2007 voice mail form resembles the default e-mail form, but gives users an interface for performing actions such as playing, stopping, or pausing voice messages, playing voice messages on a telephone, and adding and editing notes.

The voice mail form includes the embedded Windows Media Player and a notes field. The embedded Windows Media Player and notes field are displayed in either the preview pane when previewing a voice message or in a separate window when the voice message is opened by the user. If users aren't enabled for Unified Messaging or Outlook 2007 hasn't been installed on the client computer, users receive voice messages only as attachments, and the voice mail form isn't available.

To use the Windows Media Player in the voice mail form, users must use a version of Windows Media Player no earlier than Windows Media Player version 7.0. If the appropriate version of Windows Media Player isn't installed, the player won't be rendered in the form, but other Unified Messaging features will be available on the client computer.
If you're running Outlook 2007 on a computer running Windows Server 2008 64-bit Edition, you need to install the most recent version of the Windows Media Audio Voice codec and the Windows Media Encoder. To install the most recent version of the Windows Media Audio Voice codec, see FIX: Availability of the Windows Media Audio 9 voice codec for x64-based computers. To install the most recent version of the Windows Media Encoder, see Windows Media Encoder 9 Series x64 Edition.

Voice Mail Form Options

The following three options are available in the voice mail form options:

  • Play   Users can play and listen to voice messages using computer speakers or headphones. After Play is clicked, the Windows Media Player goes into play mode.

  • Play on Phone   Users send a request to the Unified Messaging server to play the selected voice message on the user’s phone or send the voice message to another telephone number specified by the user. After Play on Phone is clicked, the Play on Phone dialog box appears so that the user can configure and control the Play on Phone operation.

  • Edit Notes   The user opens the voice message and can add or edit notes or comments in the Notes field.