Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Topic Last Modified: 2012-07-23
You can import custom prompts into a system mailbox or export custom prompts from system mailboxes that are used with Unified Messaging (UM) dial plans and auto attendants in Microsoft Exchange Server 2010. Custom prompts are audio files used by Unified Messaging and include the following:
- UM dial plans: Customized welcome greetings and informational
announcements.
- UM auto attendants: Customized after hours welcome greetings
and menus, informational announcements, business hours and
non-business hours welcome greetings and menus, and key
mappings.
Custom prompts can be imported and exported by using the new cmdlet Import-UMPrompt and Export-UMPrompt cmdlets. The Microsoft Exchange Server 2007 Unified Messaging cmdlet Copy-UMCustomPrompt isn't supported in Exchange 2010 Unified Messaging for copying custom prompts.
Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.
Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.
Prerequisites
- A UM dial plan has been created. For detailed steps, see
Create a UM Dial
Plan.
- A UM auto attendant has been created. For detailed steps, see
Create a UM Auto
Attendant.
Use the Shell to import custom prompts for UM dial plans and auto attendants
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM prompts" entry in the Unified Messaging Permissions topic.
This example imports the welcome greeting file
welcomegreeting.wav from d:\UMPrompts into the UM dial plan
MyUMDialPlan.
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[byte[]]$c = Get-content -Path "d:\UMPrompts\welcomegreeting.wav" -Encoding Byte -ReadCount 0 Import-UMPrompt -UMDialPlan MyUMDialPlan -PromptFileName "welcomegreeting.wav" -PromptFileData $c |
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This example imports the welcome greeting file
welcomegreeting.wav from d:\UMPrompts into the UM auto attendant
MyUMAutoAttendant.
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[byte[]]$c = Get-content -Path "d:\UMPrompts\welcomegreeting.wav" -Encoding Byte -ReadCount 0 Import-UMPrompt -UMAutoAttendant MyUMAutoAttendant -PromptFileName "welcomegreeting.wav" -PromptFileData $c |
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For more information about syntax and parameters, see Import-UMPrompt.
Use the Shell to export custom prompts from UM dial plans and auto attendants
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM prompts" entry in the Unified Messaging Permissions topic.
This example exports the welcome greeting for the UM
dial plan MyUMDialPlan and saves it as the file
welcomegreeting.mp3.
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$prompt = Export-UMPrompt -PromptFileName "customgreeting.mp3" -UMDialPlan MyUMDialPlan set-content -Path "d:\DialPlanPrompts\welcomegreeting.mp3" -Value $prompt.AudioData -Encoding Byte |
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This example exports the business hours welcome
greeting used for the UM auto attendant
MYUMAutoAttendant and saves it as the file
BusinessHoursWelcomeGreeting.mp3.
| Copy Code |
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$prompt = Export-UMPrompt -BusinessHoursWelcomeGreeting -UMAutoAttendant MyUMAutoAttendant set-content -Path "d:\UMPrompts\BusinessHoursWelcomeGreeting.mp3" -Value $prompt.AudioData -Encoding Byte |
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For more information about syntax and parameters, see Export-UMPrompt.
Other Tasks
After you import and export custom prompts for UM dial plans and auto attendants, you may also want to: