Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-11-05
You can define the dates and times your organization will be closed for holidays and other occasions. Between the start dates and the end dates you specify, callers who reach the Unified Messaging (UM) auto attendant will hear a holiday greeting you specify when you configure the holiday schedule. After the caller hears the holiday greeting you've specified, the non-business hours greeting and menu prompts will be played for the caller.
You can also create a holiday schedule within an existing holiday schedule. When you create multiple holiday schedules, Unified Messaging lets you overlap your scheduled holiday times. For example, you can define a holiday schedule from December 15th through December 31st when your organization will be closed for construction, and you can define another holiday schedule from December 24th through December 26th. When callers call in to the auto attendant from December 15th through December 23rd and from December 27th through December 31st, they'll be presented with the holiday greeting that you've specified for this schedule. For example, "We are currently closed for construction." When callers call in to the auto attendant from December 24th through December 26th, they'll be presented with another holiday greeting, such as "We are currently closed for business so that our employees can enjoy the holidays with their families."
For additional management tasks related to UM auto attendants, see UM Auto Attendant Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM auto attendants" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- Before you perform these procedures, confirm that a UM auto
attendant has been created. For detailed steps, see Create a UM Auto
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to specify a holiday schedule for a UM auto attendant
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the UM dial plan you want
to change, and then on the toolbar, click Edit .
- On the UM Dial Plan page, under UM Auto
Attendants, select the UM auto attendant for which you want to
set the holiday schedule. On the toolbar, click Edit
- On the UM Auto Attendant page, > Business
Hours, under Holiday schedule, click Add
- On the New Holiday page, configure the following:
- Name Enter a name for your holiday
- Holiday greeting Browse to the .wav
file you want to use as your greeting. This is a required
- Start date Use this list to select the
date you want the holiday to start. The holiday schedule will start
at midnight on the date specified in this list.
- End date Use this list to select the
date you want the holiday to end. The holiday schedule will end at
11:59 P.M. on the date specified in this list.
- Name Enter a name for your holiday schedule.
- After you've configured your holiday schedule, click OK,
and then click Save.
Use the Shell to specify a holiday schedule for a UM auto attendant
This example configures a UM auto attendant named
MyUMAutoAttendant that has business hours configured
to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00
to 16:30 (Saturday), and holiday times and their associated
greetings configured to be "New Year" on January 2, 2013, and
"Building Closed for Construction" from April 24, 2013 through
April 28, 2013.
Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2013","Building Closed for Construction,construction.wav,4/24/2013,4/28/2013"