Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-12-09
You can specify the group of users that callers can contact when calling into a Unified Messaging (UM) auto attendant. By default, callers can contact users within the same dial plan that's associated with the UM auto attendant. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users who are located in the organization’s address book or to a specific set of users.
For additional management tasks related to UM auto attendants, see Manage a UM Auto Attendant.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM auto attendants" entry in the Unified Messaging
Permissions topic.
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
Plan.
- Before you perform these procedures, confirm that a UM auto
attendant has been created. For detailed steps, see Create a UM Auto
Attendant.
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
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| Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection. |
What do you want to do?
Use the EAC to configure the group of users that callers can contact
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the UM dial plan you want
to change, and then click Edit
.
- On the UM Dial Plan page, under UM Auto
Attendants, select the UM auto attendant you want to configure,
and then click Edit .
- On the UM Auto Attendant page > Address book and
operator access, under Options for searching the address
book, choose from the following options:
- In this dial plan only Select this
option to allow callers who connect to the UM auto attendant to
locate and contact users who are in the dial plan associated with
the UM auto attendant.
- In the entire organization Select this
option to allow callers who connect to the UM auto attendant to
locate and contact anyone listed in the organization’s address
book. This includes all users who are mailbox-enabled.
- In this dial plan only Select this
option to allow callers who connect to the UM auto attendant to
locate and contact users who are in the dial plan associated with
the UM auto attendant.
- Click Save.
Use the Shell to configure the group of users that callers can contact
This example sets the scope of the users that callers
can contact to all users in the organization’s address book on a UM
auto attendant named MyUMAutoAttendant.
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Set-UMAutoAttendant -Identity MyUMAutoAttendant -ContactScope GlobalAddressList |
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