Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2013-02-22
You can allow UM-enabled users to receive voice mail messages from anonymous callers or prevent them from doing so. By default, when users are enabled for Unified Messaging (UM) and voice mail, they can receive calls that are anonymous and don't contain caller ID information.
In most cases, calls received by Unified Messaging contain a caller ID that can be used to determine the source of the incoming call. However, incoming calls may not include caller ID information for the following reasons:
- Your organization's telephony equipment is configured not to
include caller ID information.
- The incoming call is from a mobile or external telephone.
- The caller has disabled caller ID on their telephone.
Because the AnonymousCallersCanLeaveMessages parameter is enabled by default, a UM-enabled user can receive a voice message even if caller ID information isn't included. If the AnonymousCallersCanLeaveMessages option is disabled, and the UM-enabled user receives a call that doesn't include a caller ID, the call will be identified as anonymous, and the UM-enabled user won't receive a voice message.
For additional management tasks related to users who are enabled for voice mail, see Voice Mail-Enabled User Procedures.
What do you need to know before you begin?
- Estimated time to complete: 2 minutes.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM mailboxes" entry in the Unified Messaging
- Before you perform this procedure, confirm that a UM dial plan
has been created. For detailed steps, see Create a UM Dial
- Before you perform this procedure, confirm that a UM mailbox
policy has been created. For detailed steps, see Create a UM Mailbox
- Before you perform this procedure, confirm that the user's
mailbox has been UM-enabled. For detailed steps, see Enable a User for Voice
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
Use the Shell to allow voice messages from anonymous callers to be received
This example allows UM-enabled user email@example.com to receive voice messages from incoming calls that don't contain caller ID information.
Set-UMMailbox -Identity firstname.lastname@example.org -AnonymousCallersCanLeaveMessages $true