Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-11-09
You can configure the number of times that users who call in to an Outlook Voice Access number can enter incorrect data before they're disconnected. This setting applies to both Outlook Voice Access users and unauthenticated callers who use directory search.
The following are examples of types of data that are considered incorrect:
- A caller requests an extension number that isn't found in the
- The system can't locate the user's extension number to transfer
- A caller presses a menu option that isn't valid.
The value of this setting can be from 1 through 20. For most organizations, this value should be set to the default of three attempts. Setting this value too low may prematurely disconnect callers.
For additional management tasks related to UM dial plans, see UM Dial Plan Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM dial plans" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to configure the input failures before disconnect
- In the EAC, navigate to Unified Messaging > UM
- In the list view, select the UM dial plan you want to modify,
and then click Edit .
- On the UM dial plan page, click Configure.
- In Settings, under Number of input failures before
disconnecting, enter the number of input failures.
- Click Save.
Use the Shell to configure the input failures before disconnect
This example sets the input failures before disconnect
to 5 on a UM dial plan named
Set-UMDialPlan -identity MyUMDialPlan -InputFailuresBeforeDisconnect 5