Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-11-30

After you delete a Unified Messaging (UM) auto attendant, the incoming calls that were answered by the UM auto attendant must be answered by a human operator. A UM auto attendant can't be deleted if it's associated with a UM dial plan as the default UM auto attendant.

For additional management tasks related to UM auto attendants, see UM Auto Attendant Procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

  • Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.

Tip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

What do you want to do?

Use the EAC to delete a UM auto attendant

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to edit, and then click Edit Edit Icon.

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to delete. On the toolbar, click Delete Delete Icon. On the Warning page, click Yes.

Use the Shell to delete a UM auto attendant

This example deletes a UM auto attendant named MyUMAutoAttendant.

Copy Code 
Remove-UMAutoAttendant -Identity MyUMAutoAttendant