Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-11-05

When you configure business hours for a Unified Messaging (UM) auto attendant, you define the hours of the day that your organization is open, and the business hours greetings and menu prompts callers will hear when they call an extension number that's configured on the auto attendant. If a caller reaches the auto attendant during hours that are outside the business hours you define, the caller will hear the non-business hours prompts and greetings.

Several default schedule options are available in the EAC. For example, most businesses are open from 8:00 A.M. to 5:00 P.M., Monday through Friday. Sometimes the default options won't fit your needs and you'll want to customize the schedule. If your business hours vary from the schedules defined by the system, you can define a customized schedule for the auto attendant.

By default, the UM auto attendant will play the business hours prompts and greetings regardless of the time of day callers dial in to the auto attendant.

Note:
When you set the schedule for business and non-business hours on a UM auto attendant, make sure the time zone is configured correctly.

For additional management tasks related to UM auto attendants, see UM Auto Attendant Procedures.

What do you need to know before you begin?

  • Estimated time to complete: 3 minutes.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

  • Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.

Tip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

What do you want to do?

Use the EAC to specify business hours for a UM auto attendant

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to set the business hours, and then click Edit Edit Icon.

  3. On the UM Auto Attendant page, > Business Hours, under Business hours, click Configure business hours.

  4. On the Configure Business Hours page, select the hours you want to use as your business hours for each day of the week.

  5. Click OK, and then click Save.

Use the Shell to specify business hours for a UM auto attendant

This example sets the business hours for a UM auto attendant named MyUMAutoAttendant.

Copy Code 
Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30