Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2013-02-22
You can specify the text that will be sent to a user when they receive a protected voice message but their email client doesn't support Information Rights Management (IRM) or Windows Rights Management.
Protected Voice Mail can be accessed only by email clients that support Windows Rights Management or when a UM–enabled user uses Outlook Voice Access to access a protected voice message.
Protected Voice Mail is encrypted. When a voice message is protected:
- The message is marked as Private in Microsoft Outlook and
Outlook Web App.
- The voice message can be opened only by the intended recipient
of the voice message.
- The recipient can reply to the voice message, but can't forward
it to someone who wasn't included on the original voice
If a protected voice message is sent to someone whose email client doesn't support Windows Rights Management and isn't accessing the message using Outlook Voice Access, an email message will be sent to them that includes the text you specify. This text should include instructions about what the called party should do to be able to receive the protected voice message.
For additional management tasks related to Protected Voice Mail procedures, see Protected Voice Mail Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM mailbox policies" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- Before you perform these procedures, confirm that a UM mailbox
policy has been created. For detailed steps, see Create a UM Mailbox
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use EAC to specify the text to display for email clients that don't support Windows Rights Management
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the UM dial plan you want
to change, and then click Edit .
- On the UM Dial Plan page, under UM Mailbox
Policies, select the UM mailbox policy you want to manage, and
then click Edit .
- On the UM Mailbox Policy page > Protected voice
mail, under Message to send to users who don’t have Windows
Rights Management support, type the message text in the text
- Click Save.
Use the Shell to specify the text to display for email clients that don't support Windows Rights Management
This example specifies the text to display to users
associated with the UM mailbox policy named
MyUMMailboxPolicy who have email clients that don't
support Windows Rights Management.
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -ProtectedVoiceMailText "Your email client software does not support Protected Voice Mail. Please contact the Help Desk."