Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-12-09

You can enable or disable missed call notifications for a Unified Messaging (UM) mailbox policy by using the Shell or the EAC. A missed call notification is an email message that's sent to a user when the user doesn't answer an incoming call and the caller doesn’t leave a voice mail message. This is a different email message than the message that contains the voice message that's left for a user.

When you disable missed call notifications on a UM mailbox policy, you prevent all users associated with the UM mailbox policy from receiving an email message when they don't answer an incoming call and the caller doesn’t leave a voice message. By default, missed call notifications are enabled for each UM mailbox policy that's created. Also by default, a UM mailbox policy is created every time you create a UM dial plan.

Note:
When you’re integrating Unified Messaging and Microsoft Lync Server, missed call notifications aren’t available to users that have a mailbox located on an Exchange 2007 or Exchange 2010 Mailbox server when a user disconnects before the call is sent to a Mailbox server running the Microsoft Exchange Unified Messaging service.

For additional management tasks related to UM mailbox policies, see Manage a UM Mailbox Policy.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.

Tip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

What do you want to do?

Use the EAC to enable missed call notifications for a UM mailbox policy

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.

  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click Edit Edit Icon.

  3. On the UM Mailbox Policy page > General, select the check box next to Allow missed call notifications.

  4. Click Save.

Use the Shell to enable missed call notifications for a UM mailbox policy

This example enables missed call notifications for a UM mailbox policy named MyUMMailboxPolicy.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -AllowMissedCallNotifications $true