Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-11-05
By default, when a Unified Messaging (UM) auto attendant is created, its status is set to disabled. After you create the UM auto attendant, you can change its status to control whether it can answer incoming calls. For example, you might want to disable the UM auto attendant when you're recording or re-recording customized prompts and messages.
For additional management tasks related to UM auto attendants, see UM Auto Attendant Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM auto attendants" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- Before you perform these procedures, confirm that a UM auto
attendant has been created. For detailed steps, see Create a UM Auto
Attendant. Also confirm that the status of the UM auto
attendant is set to enabled.
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to disable a UM auto attendant
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the dial plan you want to
change, and on the toolbar, click Edit .
- On the UM Dial Plan page, under UM Auto
Attendants, select the UM auto attendant you want to disable.
On the toolbar, click Down arrow
- On the Warning page, click Yes.
Use the Shell to disable a UM auto attendant
This example disables a UM auto attendant named
Disable-UMAutoAttendant -Identity MyUMAutoAttendant