Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-10-13
When mailbox auditing is enabled for a mailbox, Microsoft Exchange logs information in the mailbox audit log whenever a user other than the owner accesses the mailbox. Each log entry includes information about who accessed the mailbox and when, the actions performed by the non-owner, and whether the action was successful. Entries in the mailbox audit log are retained for 90 days by default. You can use the mailbox audit log to determine if a user other than the owner has accessed a mailbox.
When you export entries from mailbox audit logs, Microsoft Exchange saves the entries in an XML file and attaches it to an email message sent to the specified recipients.
What do you need to know before you begin?
- Estimated time to complete each procedure: Times are variable.
In Exchange Online, the mailbox audit log is sent within 24 hours
after you export it.
- Procedures in this topic require specific permissions. See each
procedure for its permissions information.
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
Tip: |
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Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection. |
What do you want to do?
Configure mailbox audit logging
You have to enable mailbox audit logging on each mailbox that you want to audit before you can export and view mailbox audit logs. You also have to configure Microsoft Outlook Web App to allow XML attachments to use Outlook Web App to access the audit log.
Step 1: Enable mailbox audit logging
You have to enable mailbox audit logging for each mailbox that you want to run a non-owner mailbox access report for. If mailbox audit logging isn't enabled for a mailbox, you won't get any results for that mailbox when you export the mailbox audit log.
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "Mailbox audit logging" entry in the Messaging Policy and Compliance Permissions topic.
To enable mailbox audit logging for a single mailbox, run the command in the Shell.
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Set-Mailbox <Identity> -AuditEnabled $true |
To enable mailbox audit logging for all user mailboxes in your organization, run the following commands.
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$UserMailboxes = Get-mailbox -Filter {(RecipientTypeDetails -eq 'UserMailbox')} |
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$UserMailboxes | ForEach {Set-Mailbox $_.Identity -AuditEnabled $true} |
Step 2: Configure Outlook Web App to allow XML attachments
When you export the mailbox audit log, Microsoft Exchange attaches the audit log, which is an XML file, to an email message. However, Outlook Web App blocks XML attachments by default. To access the exported audit log, you have to use Microsoft Outlook or configure Outlook Web App to allow XML attachments.
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "Outlook Web App mailbox policies" entry in the Clients and Mobile Devices Permissions topic.
Run the following command to allow XML attachments in Outlook Web App.
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Set-OwaMailboxPolicy -Identity Default -AllowedFileTypes '.rpmsg','.xlsx','.xlsm','.xlsb','.tiff','.pptx','.pptm','.ppsx','.ppsm','.docx','.docm','.zip','.xls','.wmv','.wma','.wav','.vsd','.txt','.tif','.rtf','.pub','.ppt','.png','.pdf','.one','.mp3','.jpg','.gif','.doc','.bmp','.avi','.xml' |
Note: |
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In Exchange Online, use the value
OwaMailboxPolicy-Default for the Identity
parameter. |
How do you know this worked?
To verify that you’ve successfully configured mailbox audit logging, do the following:
- Run the following command to verify that audit logging is
configured for mailboxes.
Copy Code Get-Mailbox | FL Name,AuditEnabled
True
for the AuditEnabled property verifies that audit logging is enabled.
- Run the following command to verify that XML attachments are
allowed in Outlook Web App for your organization.
Copy Code Get-OwaMailboxPolicy | Select-Object -ExpandProperty AllowedFileTypes
.xml
is included in the list of allowed file types.
Export the mailbox audit log
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "View-only administrator audit logging" entry in the Exchange and Shell Infrastructure Permissions topic.
- In the Exchange Administration Center (EAC), navigate to
Compliance Management > Auditing.
- Click Export mailbox audit logs.
- Configure the following search criteria for exporting the
entries from the mailbox audit log:
- Start and end dates Select the date
range for the entries to include in the exported file.
- Mailboxes to search audit log
for Select the mailboxes to retrieve audit log
entries for.
- Type of non-owner access Select one of
the following options to define the type of non-owner access to
retrieve entries for:
- All non-owners Search for access by
administrators and delegated users inside your organization, and by
Microsoft datacenter administrators in Exchange Online.
- External users Search for access by
Microsoft datacenter administrators.
- Administrators and delegated
users Search for access by administrators and
delegated users inside your organization.
- Administrators Search for access by
administrators in your organization.
- All non-owners Search for access by
administrators and delegated users inside your organization, and by
Microsoft datacenter administrators in Exchange Online.
- Recipients Select the users to send the
mailbox audit log to.
- Start and end dates Select the date
range for the entries to include in the exported file.
- Click Export.
Microsoft Exchange retrieves entries in the mailbox audit log that meet your search criteria, saves them to a file named SearchResult.xml, and then attaches the XML file to an email message sent to the recipients that you specified.
How do you know this worked?
Sign in to the mailbox where the mailbox audit log was sent. If you’ve successfully exported the audit log, you’ll receive a message sent from Exchange. The audit log will be attached to this message. As previously stated, in Exchange Online, it may take up to 24 hours to receive this message.
View the mailbox audit log
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "View-only administrator audit logging" entry in the Exchange and Shell Infrastructure Permissions topic.
To open or save the SearchResult.xml file:
- Sign in to the mailbox where the mailbox audit log was
sent.
- In the Inbox, open the message with the XML file attachment
sent by Microsoft Exchange. Notice that the body of the email
message contains the search criteria.
- Click the attachment and select to open or save the XML
file.
Entries in the mailbox audit log
The following example shows an entry from the mailbox audit log contained in the SearchResult.xml file. Each entry is preceded by the <Event> XML tag and ends with the </Event> XML tag. This entry shows that the administrator purged the message with the subject, "Notification of litigation hold" from the Recoverable Items folder in David's mailbox on April 30, 2010.
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<Event MailboxGuid="6d4fbdae-e3ae-4530-8d0b-f62a14687939" Owner="PPLNSL-dom\david50001-1363917750" LastAccessed="2010-04-30T11:01:55.140625-07:00" Operation="HardDelete" OperationResult="Succeeded" LogonType="Admin" FolderId="0000000073098C3277988F4CB882F5B82EBF64610100A7C317F68C24304BBD18ABE1F185E79B00000026BD4F0000" FolderPathName="\Recoverable Items\Deletions" ClientInfoString="Client=OWA;Action=ViaProxy" ClientIPAddress="10.196.241.168" InternalLogonType="Owner" MailboxOwnerUPN=david@contoso.com MailboxOwnerSid="S-1-5-21-290112810-296651436-1966561949-1151" CrossMailboxOperation="false" LogonUserDN="Administrator" LogonUserSid="S-1-5-21-290112810-296651436-1966561949-1149"> <SourceItems> <ItemId="0000000073098C3277988F4CB882F5B82EBF64610700A7C317F68C24304BBD18ABE1F185E79B00000026BD4F0000A7C317F68C24304BBD18ABE1F185E79B00000026BD540" Subject="Notification of litigation hold" FolderPathName="\Recoverable Items\Deletions" /> </SourceItems> </Event> |
Useful fields in the mailbox audit log
Watch for these fields. They can help you identify specific information about each instance of non-owner access of a mailbox.
Field | Description |
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Owner |
The owner of the mailbox that was accessed by a non-owner. |
LastAccessed |
The date and time when the mailbox was accessed. |
Operation |
The action that was performed by the non-owner. For more information, see the "What gets logged in the mailbox audit log?" section in Learn more about running a non-owner mailbox access report. |
OperationResult |
Whether the action performed by the non-owner succeeded or failed. |
LogonType |
The type of non-owner access. These include administrator, delegate, and external. |
FolderPathName |
The name of the folder that contained the message that was affected by the non-owner. |
ClientInfoString |
Information about the mail client used by the non-owner to access the mailbox. |
ClientIPAddress |
The IP address of the computer used by the non-owner to access the mailbox. |
InternalLogonType |
The logon type of the account used by the non-owner to access this mailbox. |
MailboxOwnerUPN |
The email address of the mailbox owner. |
LogonUserDN |
The display name of the non-owner. |
Subject |
The subject line of the email message that was affected by the non-owner. |
How do you know this worked?
If you can view the XML file that’s attached to the message sent by Exchange and the file contains audit log entries, then you’ve successfully configured, exported, and viewed a mailbox audit log.