Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2012-11-30
You can enable an informational announcement on a Unified Messaging (UM) dial plan. Informational announcements are used for general announcements that change more frequently than the welcome greeting does, or for announcements that are required by corporate compliance policies.
By default, callers, including Outlook Voice Access users who dial in to an Outlook Voice Access number that’s been configured, don’t hear an informational announcement. If you want one to be played, you must create a .wav or .wma file to use for the informational announcement after you create a UM dial plan, and then enable the informational announcement on the dial plan.
When it's important that the whole informational announcement is heard, you can configure the announcement to be uninterruptible. This prevents a caller from pressing a key or speaking a command to interrupt and stop the announcement.
For more information about the menu options that are available for Outlook Voice Access users, see the Quick Reference Guide for Outlook Voice Access, which is available from the Microsoft Download Center.
For additional management tasks related to UM dial plans, see UM Dial Plan Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM dial plans" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to enable an informational announcement
- In the EAC, navigate to Unified Messaging > UM
- In the list view, select the UM dial plan that you want to
modify, and then click Edit .
- On the UM dial plan page, click Configure.
- In Outlook Voice Access, under Informational
announcement, click Change, and then click Browse
to locate the announcement file.
Important: The file you use for the informational announcement must be a .wav or .wma file.
- After you've located the file, click Open, and then
Use the Shell to enable an informational announcement
This example enables an informational announcement that
uses the informational.wav informational announcement file on a UM
dial plan named
Set-UMDialPlan -Identity MyUMDialPlan -InfoAnnouncementEnabled $true-InfoAnnouncementFilename c:\UMGreetings\informational.wav