1. In the EAC, navigate to Recipients > Contacts > New > Mail user.
   
   
2. On the New mail user page, in the * Alias box, type the alias for the mail user. The alias can't exceed 64 characters and must be unique in the forest. This box is required.
   
   
3. Do one of the following to specify the email address type for the mail user:
   
   
   • To specify an SMTP email address for the mail user’s external email address, click SMTP.
     
     

     Note:
     Exchange validates SMTP addresses for correct formatting. If your entry is inconsistent with the SMTP format, an error message will be displayed when you click Save to create the mail user.

   • To specify a custom address type, click the option button and then type the custom address type. For example, you can specify an X.500, GroupWise, or Lotus Notes address.
     
     
4. In the * External email address box, type the mail user’s external email address. Email sent to this mail user is forwarded to this email address. This box is required.
   
   
5. Select one of the following options:
   
   
   • Existing user   Select to mail-enable an existing user.
     
     Click Browse to open the Select User – Entire Forest dialog box. This dialog box displays a list of user accounts in the organization that aren't mail-enabled or don't have mailboxes. Select the user account you want to mail-enable, and then click OK. If you select this option, you don’t have to provide user account information because this information already exists in Active Directory.
     
     
   • New user   Select to create a new user account in Active Directory and mail-enable the user. If you select this option, you'll have to provide the required user account information.
     
     
6. If you selected New User in Step 5, complete the following boxes on the New mail user page. Otherwise skip to Step 7.
   
   
   • First name   Use this box to type the first name of the mail user.
     
     
   • Initials   Use this box to type the initials of the mail user.
     
     
   • Last name   Use this box to type the last name of the mail user.
     
     
   • * Display name   Use this box to type a display name for the user. This is the name that's listed in the contacts list in the EAC and in your organization’s address book. By default, this box is populated with the names you enter in the First name, Initials, and Last name boxes. If you didn't use those boxes, you must still type a name in this box because it’s required. The name can't exceed 64 characters.
     
     
   • * Name   Use this box to type a name for the mail user. This is the name that's listed in the directory service. This box is also populated with the names you enter in the First name, Initials, and Last name boxes. If you didn't use those boxes, you must still type a name because this box is required. This name also can't exceed 64 characters.
     
     

     Note:
     The Name box is only available in Exchange Server 2013. It isn't available in Exchange Online.

   • Organizational unit   You can select an organizational unit (OU) other than the default (which is the recipient scope). If the recipient scope is set to the forest, the default value is set to the Users container in the domain that contains the computer on which the EAC is running. If the recipient scope is set to a specific domain, the Users container in that domain is selected by default. If the recipient scope is set to a specific OU, that OU is selected by default.
     
     To select a different OU, click Browse. The dialog box displays all OUs in the forest that are within the specified scope. Select the OU you want, and then click OK.
     
     

     Note:
     The Organizational unit box is only available in Exchange Server 2013. It isn't available in Exchange Online.

   • * User logon name    Use this box to type the name that the mail user will use to log on to the domain. The user logon name consists of a user name on the left side of the at (@) symbol and a suffix on the right side. Typically, the suffix is the domain name the user account resides in.
     
     

     Note:
     In Exchange Online, this box is labeled as User ID.

   • * New Password   Use this box to type the password that the mail user must use to log on to the domain.
     
     

     Note:
     Make sure that the password you supply complies with the password length, complexity, and history requirements of the domain you’re creating the user account in.

   • * Confirm password   Use this box to confirm the password that you typed in the Password box.
     
     
   • Require password change on next logon   Select this check box if you want mail users to reset the password when they first log on to the domain.
     
     If you select this check box, at first logon, the new mail user will be prompted with a dialog box in which to change the password. The mail user won't be allowed to perform any tasks until the password is changed successfully.
     
     
7. When you've finished, click Save to create the mail user.
   
   

This example creates a mail-enabled user account for Jeffrey Zeng in Exchange Server 2013 with the following details:

• The name and display name is Jeffrey Zeng.
  
  
• The alias is jeffreyz.
  
  
• The external email address is jzeng@tailspintoys.com.
  
  
• The first name is Jeffrey and the last name is Zeng.
  
  
• The logon name is jeffreyz@contoso.com.
  
  
• The password is Pa$$word1.
  
  
• The mail user will be created in the default OU. To specify a different OU, you can use the OrganizationalUnit parameter.
  
  

This example creates a mail-enabled user account for Rene Valdes in Exchange Online.

To verify that you’ve successfully created a mail user, do one of the following:

• In the EAC, navigate to Recipients > Contacts. The new mail user is displayed in the list of contacts. Under Contact Type, the type is Mail user.
  
  
• In the Shell, run the following command to display information about the new mail user.
  
  

  	Copy Code
  Get-MailUser <Name> | FL Name,RecipientTypeDetails,ExternalEmailAddress

  
  
  

1. In the EAC, navigate to Recipients > Contacts.
   
   
2. In the list of contacts, click the mail user that you want to change the properties for, and then click Edit .
   
   
3. On the mail user properties page, click one of the following sections to view or change properties.
   
   
   • General
     
     
   • Contact Information
     
     
   • Organization
     
     
   • Email Addresses
     
     
   • Mail Flow Settings
     
     
   • Member Of
     
     
   • MailTip
     
     

General

Contact Information

Organization

Email Addresses

Mail Flow Settings

Member Of

MailTip

Properties for a mail user are stored in both Active Directory and Exchange. In general, use the Get-User and Set-User cmdlets to view and change organization and contact information properties. Use the Get-MailUser and Set-MailUser cmdlets to view or change mail-related properties, such email addresses, the MailTip, custom attributes, and whether the mail user is hidden from address lists.

Use the Get-MailUser and Set-MailUser cmdlets to view and change properties for mail users. For information, see the following topics:

• Get-User
  
  
• Set-User
  
  
• Get-MailUser
  
  
• Set-MailUser
  
  

Here are some examples of using the Shell to change mail user properties.

This example sets the external email address for Pilar Pinilla.

This example hides all mail users from the organization’s address book.

This example sets the Company property for all mail users to Contoso.

This example sets the CustomAttribute1 property to a value of ContosoEmployee for all mail users that have a value of Contoso in the Company property.

To verify that you’ve successfully changed properties for mail users, do the following:

• In the EAC, select the mail user and then click Edit to view the property that you changed.
  
  
• In the Shell, use the Get-User and Get-MailUser cmdlets to verify the changes. One advantage of using the Shell is that you can view multiple properties for multiple mail contacts.
  
  

  	Copy Code
  Get-MailUser | Fl Name,CustomAttribute1

  In the example above where the Company property was set to Contoso for all mail contacts, run the following command to verify the changes:
  
  

  	Copy Code
  Get-User -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'mailuser')} | FL Name,Company

  In the example above where all mail users had the CustomAttribute1 property set to ContosoEmployee, run the following command to verify the changes.
  
  

  	Copy Code
  Get-MailUser | Fl Name,CustomAttribute1

1. In the EAC, navigate to Recipients > Contacts.
   
   
2. In the list of contacts, select two or more mail users. You can’t bulk edit a combination of mail contacts and mail users.
   
   

   Tip:
   You can select multiple adjacent mail users by holding down the Shift key and clicking the first mail user, and then clicking the last mail user you want to edit. You can also select multiple mail users by holding down the Ctrl key and clicking each one that you want to edit.

3. In the Details pane, under Bulk Edit, click Update under Contact Information or Organization.
   
   
4. Make the changes on the properties page and then save your changes.
   
   

To verify that you’ve successfully bulk edited mail users, do one of the following:

• In the EAC, select each of the mail users that you bulk edited and then click Edit to view the properties that you changed.
  
  
• In the Shell, use the Get-User cmdlet to verify the changes. For example, say you used the bulk edit feature in the EAC to change the manager and the office for all mail users from a vendor company named A. Datum Corporation. To verify these changes, you could run the following command in the Shell:
  
  

  	Copy Code
  Get-User -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'mailuser') -and (Company -eq 'Adatum')} | fl Name,Office,Manager