Applies to: Exchange Online
Topic Last Modified: 2013-02-22
Dialing rule groups consist of dialing rule entries. Dialing rules are used to modify a phone number before sending it to an on-premises telephone system (PBX) or IP PBX for outgoing calls. Dialing rules serve two purposes:
- They specify the numbers that can be dialed for outgoing calls.
When you create a dialing rule, you specify the number formats that
can be dialed. Any number that doesn't match one of the formats you
specified is rejected. If you don't set any dialing rules, callers
can place calls within your organization but can't make any
- They transform the numbers dialed before sending them out to
your on-premises telephone system. Dialing rules can strip numbers
from or add numbers to the number dialed. For example, you can use
dialing rules to add the outside line access code for your
telephone system or to add or remove the in-country/region code for
long-distance or local numbers.
To specify the types of outgoing calls you want to allow for a UM dial plan, you create a dialing rule group with dialing rules and then use them to authorize outgoing calls for Outlook Voice Access users and callers that dial into a UM auto attendant. You create separate dialing rule groups for in-country/region and for international calls.
|If you are integrating UM with Microsoft Lync Server, we recommend that you create at least one dialing rule group and authorize that dialing rule group on the SIP URI dial plans, UM mailbox policies, and UM auto attendants to allow all outgoing calls to be forwarded to Lync Servers.|
For other management tasks for outdialing, see Allowing Users to Make Calls Procedures.
Examples of commonly used dialing rules
When would you use this dialing rule?
Allow all outgoing calls.
Prevent users from getting an internal extension or an error when they forget to dial the outside access line number.
Allow all numbers that start with 1.
Add 1 and the local area code 425 to 7-digit numbers.
What do you need to know before you begin?
- Estimated time to complete: Less than 3 minutes.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM dial plans" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- If you will be applying dialing rule groups to UM mailbox
policies, you will need to confirm that a UM mailbox policy is
created. For detailed steps, see Create a UM Mailbox
- If you will be applying dialing rule groups to UM auto
attendants, you will need to confirm that a UM auto attendant is
created. For detailed steps, see Create a UM Auto
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
Use the EAC to create a dialing rule
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the UM dial plan you want
to change, and then click Edit .
- On the UM Dial Plan page, click Configure.
- On the UM Dial Plan page > Dialing rules,
under In-country/region dialing rules or International
- On the New Dialing Rule page, enter the following
- Dialing rule name Enter the name of the
dialing rule group you want this rule to be a part of. To combine
it with other rules, use the same group name. To create a new
dialing rule group, enter a new unique name.
- Number pattern to transform (number
mask) Enter the number pattern to transform
before dialing, for example, 91425xxxxxxx. If a caller dials a
number that matches, UM transforms it to the dialed number before
placing the call. Enter only numbers and the wildcard (x). The
number pattern is also called a number mask.
- Dialed number Enter the number to dial.
Use only numbers and the wildcard (x), as in the number pattern
9xxxxxxx. Wildcards (x) are substituted with the digits from the
original number dialed by the user. Make sure the number of
wildcards in the dialed number is the same as the number of
wildcards in the number pattern.
- Comment Enter a comment or description
for this dialing rule. You can use the comment to describe what the
rule does, for example, "Add a 9 to outgoing calls."
- Dialing rule name Enter the name of the dialing rule group you want this rule to be a part of. To combine it with other rules, use the same group name. To create a new dialing rule group, enter a new unique name.
- Click OK to save the dialing rule. You can continue to
enter rules, using the same dialing rule group name for rules that
you want to authorize together.