Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2012-12-12

You can enable or disable the Play on Phone feature for users associated with a Unified Messaging (UM) mailbox policy. This option is enabled by default and allows users to play their voice mail messages over any phone. This option isn't available to UM-enabled users who have a mailbox on a Microsoft Exchange Server 2007 server.

For additional management tasks related to UM mailbox policies, see UM Mailbox Policy Procedures.

What do you need to know before you begin?

  • Estimated time to complete: 2 minutes.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.

Tip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

What do you want to do?

Use the EAC to enable or disable Play on Phone

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.

  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy you want to manage, and then click Edit Edit Icon.

  3. On the UM Mailbox Policy page, select or clear the check box next to Allow Play on Phone for voice mail.

  4. Click Save.

Use the Shell to enable or disable Play on Phone

This example enables the Play on Phone feature for users who are associated with the UM mailbox policy MyUMMailboxPolicy.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -AllowPlayOnPhone $true

This example disables the Play on Phone feature for users who are associated with the UM mailbox policy MyUMMailboxPolicy.

Copy Code 
Set-UMMailboxPolicy -identity MyUMMailboxPolicy -AllowPlayOnPhone $false