Applies to: Exchange Server 2013, Exchange Online
Topic Last Modified: 2013-02-22
You can configure Unified Messaging to answer an incoming call, and then determine whether it will apply protection to voice mail messages by using encryption. When a voice message is protected:
- The message is marked as Private in Microsoft Outlook and
Outlook Web App.
- The voice message can be opened only by the intended recipient
of the voice message.
- The recipient can reply to the voice message, but can't forward
it to someone who wasn't included on the original voice
This setting applies to voice messages sent to UM-enabled users when they don't answer their phone. This setting also applies when callers sign in to their mailbox using Outlook Voice Access, and then create and send a voice message.
For additional management tasks related to Protected Voice Mail procedures, see Protected Voice Mail Procedures.
What do you need to know before you begin?
- Estimated time to complete: Less than 1 minute.
- You need to be assigned permissions before you can perform this
procedure or procedures. To see what permissions you need, see the
"UM mailbox policies" entry in the Unified Messaging
- Before you perform these procedures, confirm that a UM dial
plan has been created. For detailed steps, see Create a UM Dial
- Before you perform these procedures, confirm that a UM mailbox
policy has been created. For detailed steps, see Create a UM Mailbox
- For information about keyboard shortcuts that may apply to the
procedures in this topic, see Keyboard Shortcuts in
the Exchange Admin Center.
What do you want to do?
Use the EAC to configure Protected Voice Mail from authenticated callers
- In the EAC, navigate to Unified Messaging > UM
dial plans. In the list view, select the UM dial plan you want
to modify, and then click Edit .
- On the UM Dial Plan page, under UM Mailbox
Policies, select the UM mailbox policy you want to manage, and
then click Edit .
- On the UM Mailbox Policy page > Protected voice
mail, under Protect voice message from authenticated
callers, select one of the following options:
- None Use this setting when you don't
want protection applied to any voice messages sent to UM-enabled
- Private Use this setting when you want
Unified Messaging to apply protection only to voice messages that
have been marked as private by the caller.
- All Use this setting when you want
Unified Messaging to apply protection to all voice messages,
including those not marked as private.
- None Use this setting when you don't want protection applied to any voice messages sent to UM-enabled users.
- Click Save.
Use the Shell to configure Protected Voice Mail from authenticated callers
This example protects voice messages from all
authenticated callers on the UM mailbox policy
Set-UMMailboxPolicy -identity MyUMMailboxPolicy ProtectAuthenticatedVoiceMail -All