Topic Last Modified: 2008-01-30

This topic provides information to help you troubleshoot when users cannot view mailboxes in the Exchange Management Console after being moved from the parent domain to the child domain.

This issue can occur when a user account is moved from the parent domain to the child domain using the Active Directory Migration Tool.


To resolve the problem, point the user to the correct local global catalog server.

Before You Begin

To perform this procedure, the account you use must be delegated the following:

  • Membership in the local Administrators group

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.


To use the Exchange Management Console to select the global catalog server

  1. Start the Exchange Management Console.

  2. Right-click Recipient Configuration.

  3. Select Modify Recipient Scope.

  4. Select the View all recipients in forest option.

  5. Select the Global Catalog check box and select the local global catalog server.

  6. To close, click OK.