Name Mapping in Outlook Web Access Contacts is Reversed After Installing Exchange 2007 SP2 When Regional Language Is Spanish

Applies to: Exchange Server 2007 SP2
Topic Last Modified: 2009-07-18

This topic provides information about how to troubleshoot issues that may occur in the following scenario:

You are running Microsoft Exchange Server 2007 Service Pack 2 (SP2).
You are using Outlook Web Access on a computer where the regional language is set to Spanish.

When you create a contact in Outlook Web Access, and Spanish is set as the regional language, the contact name options are:

"Nombre" (meaning First Name)
"Primer Apellido" (meaning First Last Name or Paternal Last Name)
"Segundo Apellido" (meaning Second Last Name or Maternal Last Name)

When you view a contact in Last, First view, you expect that names in Spanish are displayed with the paternal last name, the maternal last name, and then the first name. For example, you expect the name Pablo Rovira Diez to be listed as Rovira Diez, Pablo.

However, in Exchange 2007 and Exchange 2007 Service Pack 1 (SP1), when a contact is created in Outlook Web Access, and the regional language is set to Spanish, the mapping of the name fields is as follows:

"Nombre" in Spanish maps to “First Name” in English and the underlying storage in Exchange.
"Primer Apellido" in Spanish maps to “Middle name” in English and the underlying storage in Exchange.
"Segundo Apellido" in Spanish maps to “Last Name” in English and the underlying storage in Exchange.

Because of the way the Spanish name is mapped to English, the name does not appear as expected when a contact is saved and then viewed in Last, First view. For example, the name Pablo Rovira Diez is displayed as Diez, Pablo Rovira.

This behavior was changed in Exchange 2007 SP2. After you install Exchange 2007 SP2, the mapping of the name fields is changed as follows:

"Nombre" in Spanish maps to “First Name” in English and the underlying storage in Exchange.
"Inicial" in Spanish maps to “Middle name” in English and the underlying storage in Exchange.
"Apellidos" in Spanish maps to “Last Name” in English and the underlying storage in Exchange.

To obtain the correct name order for a name in Spanish, type the first name in the Nombre field, and then type the Maternal Last Name and the Paternal Last Name in the Apellidos field. For example, type Pablo in the Nombre field and then type Rovira Diez in the Apellidos field. The contact will appear as Rovira Diez, Pablo in Last, First view.

After you install Exchange 2007 SP2, the existing contacts in Outlook Web Access may have to be changed so that the names are in the correct field and are displayed in the correct order. Depending on how you populated the name fields in Outlook Web Access before you installed Exchange 2007 SP2, use one of the following workarounds to display the name correctly:

If you currently have contacts who have a paternal last name in the Inicial field, paste the name to the front of the Apellidos field, and then clear the Inicial field. For example, if the name Rovira is in the Inicial field and the name Diez is in the Apellidos field, paste Rovira in the Apellidos field before Diez so that the name is displayed as Rovira Diez, and then clear the Inicial field.
If you currently have contacts who have a maternal last name in the Inicial field, paste the name at the end of the Apellidos field, and then clear the Inicial field. For example, if the name Diez is in the Inicial field, and the name Rovira is in the Apellidos field, paste Diez in the Apellidos field after Rovira so that the name displays as Rovira Diez. Then, clear the Inicial field.