Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007
Topic Last Modified: 2007-08-19

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable an informational announcement on a Microsoft Exchange Server 2007 Unified Messaging dial plan. By default, an informational announcement will not be played to callers, including Outlook Voice Access users who dial in to a subscriber access number. If you want an informational announcement to be played, you must create a .wav file to use for the informational announcement after you create a dial plan, and then enable the informational announcement on the dial plan.

Exchange 2007 Unified Messaging is designed so that an informational announcement can follow the welcome greeting. By default, no informational announcement is configured. However, you may want to provide one for callers. You can use an informational announcement for general announcements that change more frequently than the welcome greeting does, or for announcements that are required by corporate compliance policies. When it is important that the whole informational announcement is heard, you can configure it to be uninterruptible. This prevents a caller from pressing a key or speaking a command to interrupt and stop the informational announcement.

If you create a custom prompt for your informational announcement, you must make sure that it is copied to the prompt publishing point for the dial plan. After it has been copied to the prompt publishing point, the .wav file that is used for the informational announcement will then be copied to all Unified Messaging servers that are associated with the dial plan. Copying the .wav file to each Unified Messaging server's local folder ensures that all the Unified Messaging servers will play the same informational announcement file.

For more information about custom prompts, greetings and informational announcements, see the following topics:

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • An informational announcement .wav file has been created.


To use the Exchange Management Console to enable an informational announcement

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node, and then click the Unified Messaging node.

  2. On the UM Dial Plans tab, select the UM dial plan that you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, under the Subscriber Access tab, under Informational announcement, click the Modify button.

  4. On the Informational Announcement page, under Informational announcement, click Informational announcement file, click the Browse button, and then navigate to the .wav file that you want to use for your informational announcement.

  5. (Optional) If you want to let your users interrupt the informational announcement, select the check box next to Allow informational announcement to be interrupted.

  6. Click OK to save your changes.

To use the Exchange Management Shell to enable an informational announcement

  • Run the following command:

    Copy Code
    Set-UMDialPlan -Identity MyUMDialPlan -InfoAnnouncementEnabled $true-InfoAnnouncementFilename c:\UMGreetings\informational.wav

For more information about syntax and parameters, see Set-UMDialplan.

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