Topic Last Modified: 2010-11-09

After you migrate your agent groups, queues, and workflows, run some functional tests to verify that your response groups function as expected. This section describes some example scenarios.

Users:

• User who is homed on Office Communications Server 2007 R2
  
  
• User who is homed on Lync Server 2010
  
  
• External user
  
  
• An agent who is homed on Office Communications Server 2007 R2
  
  
• An agent who is homed on Lync Server 2010
  
  

Scenarios:

• A Office Communications Server 2007 R2 user calls the response group on Lync Server 2010.
  
  
• A Lync Server 2010 user calls the response group.
  
  
• An external user calls the response group.
  
  
• A user calls the response group while the agent is on another call and goes to the queue.