Topic Last Modified: 2010-12-13

Device Update Web service is automatically installed with Microsoft Lync Server 2010. Prior to installation, however, there are additional deployment steps you must take, including creating a file storage location and configuring the environment so that devices can discover and connect to Device Update Web service. These additional steps are described in Updating Devices.

Following deployment, you can check to make sure Device Update Web service is functioning properly by verifying that a test device can connect to it, and then by verifying that the service is accessible to external devices. You can also use these procedures to check any time you are concerned that the service is not functioning properly. After using these procedures, if you find that Device Update Web service is not functioning properly, ensure that you have taken the required additional deployment steps, perform any omitted steps, and then perform the verification steps again.

To verify Device Update Web service functionality

  1. Add a test device to Device Update Web service on the Lync Server Control Panel.

  2. Turn off the test device and then turn it back on, so that it connects to Device Update Web service and checks for updates.

  3. Check the audit logs in the imageUpdates folder to verify that the device sent an update request to Device Update Web service and received a response.

    Note:
    For details, see Auditing Update Requests.

  4. Check the device System Information screen to verify that it has the expected firmware version.

  5. If your deployment is configured to allow access to external devices, verify that the external URL is available outside your organization’s firewall by connecting the test device to an external network, logging on to the device with a valid user account, and repeating steps 2, 3, and 4.

See Also