Topic Last Modified: 2010-12-13
The Response Group application is automatically enabled when you deploy Enterprise Voice. This section describes the components that support the Response Group application.
Response Group Components
The following Microsoft Lync Server 2010 components support the Response Group application:
- Application service Application
service provides a platform for deploying, hosting, and managing
unified communications applications, such as Response Group.
Application service is automatically installed on every Front End
Server in an Front End pool and on every Standard Edition
- Response Group application The
Response Group application is one of the unified communications
applications that are hosted by Application service. It is included
automatically when you deploy Enterprise Voice. The Response Group
application routes and queues incoming calls to groups of
- Language pack A language pack is
required to support text-to-speech and speech recognition. These
speech technologies are used when you configure messages, such as
the welcome message and other prompts, and interactive voice
response (IVR) questions and answers. By default, the 26 supported
language packs are installed when you deploy Lync Server 2010.
- Audio files Audio files are used for
messages and on-hold music.
- File Store Response Group uses File
store to store audio files. Multiple Response Group pools can use
the same instance of File store.
- Response Group Configuration Tool The
Response Group Configuration Tool is a web-based tool that is used
to create and configure response groups. The Response Group
Configuration Tool is included when you install Web Services.
- Lync Server Control Panel You can use
Lync Server Control Panel to setup and configure agent groups and
queues for response groups.
- Lync Server Management Shell All
Response Group settings can be configured by using Lync Server
Management Shell cmdlets.
- Microsoft Lync 2010 Formal agents
(agents who are required to sign in to the group before they can
accept calls for the group) use Lync 2010 to sign in to and sign
out from the group. If an agent group is configured for formal
agents, the agents click a menu item in Lync 2010 to open Internet
Explorer and display a webpage console for signing in and out of
- Web Services Web Services is required
for Response Group Configuration Tool, the agents’ sign-in and
sign-out console, Lync Server Control Panel, and Response Group
client web service.
- Response Group Client Web
Service Response Group application provides a
client web service, which can be used by third-party applications
to retrieve information about agents, agent group membership, agent
sign-in status, call status for groups, and the groups that support
anonymous calls. Lync 2010 and Lync 2010 Attendant use Response
Group Client Web service to retrieve the list of response groups
that agents can use to make anonymous calls. The client web service
is included when you install Web Services.