Topic Last Modified: 2011-01-05

Call detail recording (CDR) records usage and diagnostic information about peer-to-peer activities including instance messaging, Voice over Internet Protocol (VoIP) calls, application sharing, file transfer, and meetings. The usage data can be used to calculate return on investment (ROI) and the diagnostic data can be used to troubleshoot peer-to-peer activities and meetings. For details, see Planning for Monitoring in the Planning documentation.

Use the following procedure to enable CDR for your whole organization or each site in your organization.

In order to enable CDR you must first install the Monitoring Server and connect it to a Monitoring back-end database. For details, see Deploying Monitoring.

To enable CDR

  1. From a user account that is a member of the RTCUniversalServerAdmins group (or has equivalent user rights), or assigned to the CsServerAdministrator or CsAdministrator role, log on to any computer that is in the network in which you deployed Lync Server 2010.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Call Detail Recording.

  4. On the Call Detail Recording page, click the appropriate site from the table, click Action, and then click Enable CDR.

    CDR is enabled by default.