Topic Last Modified: 2011-03-16

To join a dial-in conference as an authenticated user, a Microsoft Lync Server 2010 user with Active Directory Domain Services (AD DS) credentials requires a personal identification number (PIN). If a user forgets the dial-in conferencing PIN or has not set the PIN by using Microsoft Lync 2010, you can set the user’s PIN from Lync Server Control Panel. You can automatically generate the PIN or create one manually.

Specific characteristics of the PIN, such as its minimum length, can be configured as a policy. In addition to the global policy, you can configure a PIN policy for individual sites or users. For details about configuring a PIN policy, see Configure Dial-in Conferencing Personal Identification Number (PIN) Rules.

To set a user’s PIN

  1. From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Users.

  4. Use one of the following methods to locate a user:

    • In the Search users box, type all or the first portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account, and then click Find.

    • If you have a saved query, click the Open query icon, use the Open dialog box to retrieve the query (a .usf file), and then click Find.

  5. (Optional) Specify additional search criteria to narrow the results:

    1. Click Add Filter.

    2. Enter the user property by typing it or by clicking the arrow in the drop-down list to select the property.

    3. In the Equal to drop-down list, click the operator (for example, Equal to or Not equal to).

    4. Depending on the user property you selected, enter the criteria that you want to use to filter the search results by typing it or by clicking the arrow in the drop-down list.

      To add additional search clauses to your query, click Add Filter.
    5. Click Find.

    If the PIN is locked, you must unlock the PIN before you can set it. To unlock the PIN, click the user, click Action, and then click Unlock PIN.
  6. Click a user in the search results, click Action, and then click Set PIN.

  7. In the Set PIN dialog box, do one of the following:

    • To allow Lync Server 2010 to generate the user’s PIN, select Automatically generate a valid PIN (the default).

    • To create your own PIN, click Manually enter a specific PIN, click the text box, and then type a PIN that meets the PIN requirements specified in your PIN policy settings.

  8. Click OK.

  9. In Set PIN, do one of the following:

    • Select the Show PIN check box to see the PIN, and then copy the PIN and communicate it to the user using your organization's preferred method.

    • Click Open my email application to send the new PIN to the user to send the PIN by email. If Microsoft Office Outlook is your email client, the PIN is automatically copied into a new email message. If you use a different email client, select the Show PIN check box to see the PIN and then copy it into your email message.

  10. Click Close.

See Also