Topic Last Modified: 2011-04-04

Microsoft Lync Server 2010 provides new and updated tools for monitoring devices and troubleshooting device issues. For an overview, see Tools and Services for Managing and Troubleshooting Devices. Before you use troubleshooting tools, if you are deploying IP phones, it is important to understand devices connect to your network. For an overview see, How IP Phones Connect to the Network.

Issues can occur in any of the stages of the device connection process, and the issues may differ depending on whether the device is inside or outside your organization’s firewall and on whether it is a new or older IP phone. For details, see Device Connection Process.

Common issues with IP phones include problems with set up and sign in, obtaining an IP address, dialing, hardware, audio quality, and installing updates. Troubleshooting tools help you address these issues quickly, which is important to both user satisfaction and your total cost of ownership (TCO).

To help support you with troubleshooting, this section describes how IP phones connect to the network, common issues related to devices, and troubleshooting issues with device set up or IP phones.

  • Common issues with USB phones include problems getting started and dialing and with hardware and audio or video quality. Users will be able to do most of their own troubleshooting by referring to the User’s Guide for USB Phones.

  • To troubleshoot voice quality issues, see "FAQ about audio quality" at

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