Topic Last Modified: 2011-02-01

In Microsoft Lync Server 2010, support for remote call control scenarios enables users to control their private branch exchange (PBX) phones by using Microsoft Lync 2010 on their desktop computers. This section describes remote call control features and requirements for deploying remote call control.

Integration between a PBX and Lync 2010 enables users enabled for remote call control to use the Lync 2010 user interface (UI) to control calls on their PBX phones in the following ways:

Ultimately, the capabilities of the PBX that hosts a user’s PBX phone determine the remote call control features available to that user.

Furthermore, when a user is enabled for remote call control, Lync 2010 provides the user with the following call information:

Remote Call Control and Enterprise Voice

While remote call control features are separate from Enterprise Voice features and users cannot be enabled for both, Enterprise Voice provides a subset of features that are also available to users enabled for remote call control. If Enterprise Voice is deployed, users enabled for remote call control can use Lync to access the following Enterprise Voice features:

  • Make and receive audio calls to another Lync client

  • Join the audio portion of a conference created by a user who is enabled for Enterprise Voice

In This Section