Parameters

When someone calls a phone number associated with the Response Group application one of two things typically happens: either the call is transferred to a question that the caller must answer in order to continue (for example, "Press 1 for hardware support; press 2 for software support") or the call is placed in a queue until a Response Group agent is available to answer the call.

Instead of having a single queue for all phone calls, the Response Group application enables you to create multiple queues that can be associated with different workflows and different Response Group agent groups. In turn, this means queues can respond differently to events such as a designated number of calls being simultaneously held in the queue, or to callers that have been on hold for specified amount of time.

In addition to creating new queues you can also remove existing queues; that’s what the Remove-CsRgsQueue cmdlet is for. Note that, by default, you will be prompted if you try to remove a queue that is currently assigned to an active workflow; the prompt will ask you to verify that you want to delete the queue, and Windows PowerShell will pause (and no queue will be deleted) until you answer the prompt. To bypass the prompt, and to delete queues that are being used by an active workflow, add the Force parameter. For example:

Get-CsRgsQueue –Identity "service:ApplicationServer:atl-cs-001.litwareinc.com" | Remove-CsRgsQueue –Force

Remove-CsRgsQueue always checks to see if a queue is being used by an active workflow before it will delete that queue. However, the cmdlet does not verify whether or not the queue is being used by another queue as either the timeout or overflow queue. That means it is possible to delete a queue that is needed by another queue. Because of that, you might want to use the Get-CsRgsQueue cmdlet to check the OverflowAction and TimeoutAction properties of your other Response Group queues before running Remove-CsRgsQueue to delete a queue.

Who can run this cmdlet: By default, members of the following groups are authorized to run the Remove-CsRgsQueue cmdlet locally: RTCUniversalServerAdmins. To return a list of all the role-based access control (RBAC) roles this cmdlet has been assigned to (including any custom RBAC roles you have created yourself), run the following command from the Windows PowerShell prompt:

Get-CsAdminRole | Where-Object {$_.Cmdlets –match "Remove-CsRgsQueue"}

Microsoft.Rtc.Rgs.Management.WritableSettings.Queue object. Remove-CsRgsQueue accepts pipelined instances of the Response Group queue object.

Remove-CsRgsQueue deletes existing instances of the Microsoft.Rtc.Rgs.Management.WritableSettings.Queue object.

-------------------------- Example 1 ------------------------

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Get-CsRgsQueue -Identity service:ApplicationServer:atl-cs-001.litwareinc.com | Remove-CsRgsQueue

The command shown in Example 1 deletes all the Response Group queues found on the service ApplicationServer:atl-cs-001.litwareinc.com. To do this, the command first uses Get-CsRgsQueue to return a collection of all the queues found on ApplicationServer:atl-cs-001.litwareinc.com. This collection is then piped to Remove-CsRgsQueue, which deletes each queue in the collection.

-------------------------- Example 2 ------------------------

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Get-CsRgsQueue -Identity service:ApplicationServer:atl-cs-001.litwareinc.com -Name "Help Desk Queue" | Remove-CsRgsQueue

In Example 2, a single Response Group queue is deleted: the queue named "Help Desk Queue", located on the service ApplicationServer:atl-cs-001.litwareinc.com. To delete this queue, Get-CsRgsQueue is called along with the Identity and Name parameters; the single queue returned by this call is then piped to, and deleted by, Remove-CsRgsQueue.

-------------------------- Example 3 ------------------------

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Get-CsRgsQueue -Identity service:ApplicationServer:atl-cs-001.litwareinc.com | Where-Object {$_.OverflowCandidate -eq "NewestCall"} | Remove-CsRgsQueue

The preceding command deletes all the Response Group queues found on the service ApplicationServer:atl-cs-001.litwareinc.com, provided those queues have their OverflowCandidate property set to NewestCall. To do this, Get-CsRgsQueue is first called in order to return a collection of all the Response Group queues found on ApplicationServer:atl-cs-001.litwareinc.com. This collection is then piped to the Where-Object cmdlet, which selects only those queues where the OverflowCandidate property is equal to "NewestCall". The filtered collection is then piped to Remove-CsRgsQueue, which deletes each queue in the collection.

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